Customer Service Data Entry
Resume:
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND
TRAINING
LAJOYA
ESTER
*******@******.***
Tallulah, LA 71282
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
• Report Generation
• Credit Card Payment Processing
• Report Creation
• Customer Retention Strategies
• Translation and Interpretation Services
• 47 wpm Typing Speed
• Data Entry
• Calm and Professional Under Pressure
CUSTOMER SERVICE REPRESENTATIVE 03/2021 to Current Teleperformance USA- United Healthcare - Remote
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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• Educated customers on special pricing opportunities and company offerings. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
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Assisted customers with making payments or establishing payment plans to bring accounts current.
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Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
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• Upheld quality control policies and procedures to increase customer satisfaction. PRODUCTION WORKER 05/2019 to 01/2021
Hydro One - Delhi, LA
• Kept operations area neat and orderly to minimize obstacles.
• Sorted and packaged products to prepare for processing or shipment. Set up and operated production equipment according to daily work orders and safety procedures.
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• Examined final products for conformance with quality and design standards. Moved items between machines, conveyors and transport equipment to meet production needs.
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Set up and operated production machinery according to company's specific standards and protocols.
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• Unloaded and sorted products and transported items to proper locations.
• Attended regular training sessions to increase machine operating skills. Analyzed work orders to determine type and quantity of materials needed for each production batch.
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Delhi Charter School - Delhi, LA
High School Diploma
05/2019
Grambling State University - Grambling, LA
Bachelor of Science
General Studies
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