Customer Service Assistant Manager

Nicholas J.D. Coovert

**** ******** **** ****, *******, Ohio 44805

Cell: 567-***-****, **********@*****.***

Professional Summary

Dedicated and energetic professional seeking a long-term career with a strong background in web development, network administration, software development, and data analysis.

Education

08/2015 – 10/2018 Bachelors of Science: Computing

Indiana State University - Terre Haute, IN

Languages & Software

Proficient with HTML, CSS, JavaScript, jQuery, JSON, and Firebase

Web Platform Development Experience

Experience with Unity, C, C++, and C#

Familiarity with Microsoft Office Suite, Windows (XP, Vista, 7, 10), Linux, and Active Directory

Skills

Data Analysis

Software & Hardware Troubleshooting

Software & Hardware Installation

Website and Portal Monitoring

Help Desk Support

Work History

08/2023 – 10/2023 John Carroll University – IT Contractor

Troubleshooting student’s hardware

Managing tickets through TeamDynamix

Connecting student’s hardware to internet services

06/2023 – 08/2023 Laketec Communications – IT Contractor

Installation of wireless access points

Demonstrated teamwork through collaboration with colleagues to achieve project objectives

03/2023 – Current Robert Half – Subcontractor

Part of pool of candidates for both contracts and permanent positions

09/2022 – 03/2023 Entrepreneur – IT Consulting

Founded CooIT – IT Consulting Business

Created Proposal for the City of Shelby

04/2022 – 09/2022 Freelance General Contractor

General Construction in line with State and City codes

General Laborer as part of project specifications

General Contractor of renovation of residential property

10/2021 – 04/2022 8th Grade Mathematics Substitute Teacher

Quest Charter Academy – Peoria, IL

Taught mathematics at an 8th grade level

Conducted monthly meetings with parents

Experience with Summit

Experience with Online/Remote Learning

04/2019 - 04/2020 Independent Contractor

MDC & Associates – Plant City, FL

●Part of a team tasked to the development of software using the Unity engine for the United States Air Force.

●Created an application using HTML/CSS, jQuery, and JavaScript to efficiently handle and export large data sets to compare the data from multiple users.

●Performed exacting troubleshooting that required following protocols and attention to detail.

10/2018 - 04/2019 IT Help Desk & Analyst

Charles River Laboratories – Ashland, OH

●Managed, maintained, and upgraded company computers to work with windows 10 systems.

●Resolved user issues and performed customer service.

●Performed data entry and removal into secure databases in the management of employees in company-wide systems.

●Worked collaboratively in a team environment to resolve technical issues and improve efficiency.

08/2016 - 05/2018 Freelance Web Developer

Indiana State University – Terre Haute, IN

●Worked in the development of an educational software for use in teaching anatomy.

Affiliations and Volunteering

●Member of the American Machine Computing branch in Indiana State University

●Volunteer at St. Edward's Church in Ashland, Ohio

●Volunteer at the local animal shelter in Ashland, Ohio

Personal References Available Upon Request

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