Mario Nedyalkov

DEVELOPMENT MANAGER

Details

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Skills

Talent Attraction

Leadership

Analytical Thinking

Teamwork

Problem-Solving

ITIL Certified

Project management

Agile

Kanban

Scrum

Executive presence

Languages

English

Bulgarian

Profile

Integral to our achievements, individuals hold a pivotal role in our success. My professional commitment centers on consistently delivering outstanding results within a congenial, enriching, and highly productive atmosphere. I consistently adopt a customer-centric perspective, endeavoring to analyze situations from diverse viewpoints. Collaboratively identifying the most optimal solutions with my team is fundamental to ensuring contented and prosperous clientele Employment History

Development Manager at SAP Labs Bulgaria, Sofia

AUGUST 2019 — PRESENT

In my role as a people manager, I'm here to support my colleagues and the team at large. It's about making sure everyone is moving forward, individually and as a collective. I also handle putting together a high-performing SaaS team that covers both technical and social aspects. This includes recruiting talent, keeping everyone motivated, and making sure everyone fits in well. I evaluate goal attainment, KPIs and customer SLAs through a framework that is both equitable and easily understandable.

Ultimately, my commitment lies in creating an environment that fosters a culture of perpetual learning and ongoing improvement.

DevOps Engineer at SAP Labs Bulgaria, Sofia

OCTOBER 2016 — JULY 2019

Entrusted with the responsibility of orchestrating the efficient and effective provisioning of customer environments in the Cloud, aligned with specific product lines, and diligently enforcing compliance with predefined Service Level Agreements. My primary focus is on spearheading automation and standardization efforts to guarantee smooth and continuous operations, thereby optimizing system uptime

Account Delivery Manager at HP Enterprise, Sofia

AUGUST 2013 — OCTOBER 2016

Leading delivery of high-value and in-scope contracted service across all involved service delivery towers ensuring that performance goals and cost commitments are met.

Team Lead at HP Enterprise, Sofia

AUGUST 2011 — JULY 2013

As a key leader within the delivery team, the Team Lead serves as an exemplary authority, demonstrating proficiency in the technical and operational aspects of service delivery.

Education

Master, State University of Library Studies and Information Technologies, Sofia

SEPTEMBER 2011 — APRIL 2013

Defining issues, prioritizing and perspectives in communication politics, managing communication on all levels in IT business and administration management structures. Investigate, analyze, and evaluate objectively and précised new Information into technologies and apply best practices in business strategies and business development. Managing communication channels on all levels, building image, teamwork, formulating and taking individual solutions.

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