Customer Service Care

Contact

614-***-**** (Mobile)

****.************@*****.***

www.linkedin.com/in/tamimsullivan

(LinkedIn)

Top Skills

Customer Service

Sales

Retail

Languages

English

Certifications

How to Build Rapport Quickly

Certified Logistics Associates (CLA)

Certificate Program

Building Self-Confidence

Speaking Confidently and Effectively

Tami Sullivan

Customer Care Expert

Clanton, Alabama, United States

Summary

I'm Tami Sullivan, a midwest transplant now living in Alabama. I'm an experienced customer service and sales professional passionate about helping others. My past experience includes office management, payroll, accounts receivable, logistics, sizing for uniforms and body armor, and dispatching. I particularly love working with first responders and have a strong appreciation for the work they do. I'm also motivated by the desire to achieve a work/ life balance and the chance to travel - I'm excited for opportunities that allow for participation in sales conferences and trade shows. I'm looking for a position where I can apply my customer service and sales experience, work remotely, and make a positive impact. I hope to work with first responders again in the future and support law enforcement, military or fire departments in some capacity again in the future. Having been a fire dispatcher in the past it's a community I feel strongly about serving. I am open to considering opportunities in customer care or sales and look forward to applying my background to a growing company.

Experience

VSP Vision Care

Customer Service Representative

September 2023 - Present (2 months)

United States

Provide customer care via inbound and outbound calls. Utilizes Engage phone system and SalesForce.

Lexipol

Wellness Implementation Associate

June 2022 - June 2023 (1 year 1 month)

United States

My responsibilities include managing and implementing tasks required to develop an application

Page 1 of 5

I communicated effectively with First Responder clients regarding tasks, scheduled and managed project meetings with clients, conducted rigorous quality checks on apps, and ensured adherence to the project schedule. I provided expert assistance to the management as needed, and managed App Store submissions.

Copart

Remote Customer Service

July 2021 - June 2022 (1 year)

United States

Provides customer service to internal and external customers Contact body shops to obtain vehicle pick-up information. Interacts with vehicle owners and insurance companies. Answers inbound calls.

Troubleshooting issues with app or with customer accounts. Badger Daylighting Corp

Sales Operations Support Specialist

August 2019 - May 2020 (10 months)

Grove City, Ohio, United States

Participated in Operations team meetings. Provided daily/weekly reports Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels. Scheduling daily projects and dispatching units daily. Payroll – Review and inform payroll of necessary changes. Assist with pre-employment and new hire paperwork. Obtain quotes from vendors, order parts for trucks. As well as office supplies and PPE.

Answer calls and provide customer service.

Team Arcus/Universal EarthWorks/Glenco Equipment/Peterson Trucking

Business Development & Administrative Assistant

July 2016 - May 2019 (2 years 11 months)

Columbus, Ohio, United States

Attending trade shows, and handling the logistics of trade shows, conferences, and similar events.

B2B Sales and scheduling.

Administrative support through multiple expansions and changes to the company.

Page 2 of 5

Business development for transportation and excavation branches. Ohio Notary

Inbound and outbound calls

Managing calendars, scheduling transportation, and lodging. Invoicing, payroll, and receiving.

Creation and oversight of employee schedules.

Sunset Cemetery

Family Service Specialist

January 2016 - June 2016 (6 months)

Columbus, Ohio, United States

Support families through the final arrangements and pre-planning of funerals, burials, and final arrangements.

Supervise funeral processions

Selling services and products to clients.

Negotiate contracts.

Process payments and provide customer service.

Attended training and conferences across the country. Field & Stream Shops

Customer Service Supervisor

August 2014 - October 2015 (1 year 3 months)

Easton, Columbus Ohio

Resolve customer complaints and escalations

Open/Close counts and verifying registers.

Maintained detailed employee records

Managed customer service team of 5+

Installed new customer management software

Training employees.

Merchants 5 Star Inc

Billing Clerk

2015 - 2015 (less than a year)

Processed and tracked employee time sheets.

Communication with management and other departments Confirmed driver documents

Managed all payment processing and pursued collections on outstanding invoices.

Kept updated customer account details.

Invoicing customers

Page 3 of 5

DB Schenker

Transportation Customer service

July 2012 - November 2013 (1 year 5 months)

Groveport,Ohio

Schedule inbound and outbound trucks using OTM

Schedule and build out bound deliveries using OTM,SAP, and Red Prairie Scheduled returns and needed

UPS and Air shipments

Research BOL’s when problems arise

Roy Tailors Uniform Company

Customer Service/Sales

March 2004 - December 2010 (6 years 10 months)

Maintained merchandise and signage. Created and implemented store displays, promoting sales and growth

Measuring and providing sizing assistance to customers Trained all new sales employees on effective sales, service and operational strategies to maximize team performance

Provided quotes and finalized sales

Mid-State Generator Sales adn Service

Office Assistant

January 2003 - August 2003 (8 months)

Buck Equipment

Officce Assistant/Shipping

January 2001 - April 2001 (4 months)

Grove City, Ohio

Paririe Township Fire Department

911 Dispatcher

1992 - 1995 (3 years)

Columbus, Ohio, United States

Answered and Dispatched 911 Calls

Provided support during calls to both callers and first responders. Assisted with navigation to scenes.

Directed non-emergency callers to appropriate resources. Education

Page 4 of 5

Columbus State Community College

Certificate, Certified Logistics Associates (CLA) Certificate Program · (2012 - 2012)

Logan Elm High School Circleville Ohio

Diploma, Business · (1974 - 1986)

Page 5 of 5

Contact this candidate