Melissa K. Hudson-Jackson

Davenport, Iowa

563-***-****

ad4hh9@r.postjobfree.com

SUMMARY

Manager with experience leading multi-million dollar restaurants as well as catering operations in the Quad City Area. Highly proactive individual with over 20 years of experience in team leadership in the restaurant and hospitality industries. Backgroud includes sales, management and front / back of the house operations. Talented marketer, team builder and strategic leader with excellent relationship-building and problem-solving abilities. Proven history of success in management.

SKILLS

Budgeting skills

Employee scheduling

Payroll processing

Detail oriented

Organizational skills

EXPERIENCE

DUNKIN BRANDS – QUAD CITY AREA- DISTRICT MANAGER- 2017 to 2022

Supervised 15+ managers including over 100 employees and managed performance metrics within 7 locations in the Quad City territory.

Identified and developed top talent within management structure to promote performance orientated culture.

Oversaw store merchandising, brand exposure and product availability.

Built 3 new locations from ground up with clear and proactive business leadership.

Tracked and submitted employee timesheets to prepare for payroll processing.

Routed contracts, agreements and invoicing through proper process.

Managed scheduling for staff and monitored resources allocations to provide optimal coverage and service.

Organized training, client meeting, team meeting and events.

KBP FOODS –OVERLAND PARK, KS- AREA COACH- 2016-2017

Oversaw 8 store locations to maintain adequate staffing and minimize overtime.

Review of daily financials for all locations including daily communications with the management staff.

Weekly one on one meeting, training of new promotions and troubleshooting any issues needed.

Correctly calculated inventory for all locations and ordered supplies with management team.

Recognized and acknowledged outstanding staff performance to boost company moral and productivity (including staff reviews with management monthly)

Performed centralized orientations for all locations on a weekly basis.

Personally responded to all customer complaints for the market on a daily basis.

KBP FOODS –OVERLAND PARK, KS- MANAGING PARTNER / TRAINING MANAGER- 2009-2016

Responsible for certifying and training of managers for the entire area before their placement into locations.

Received the honor of becoming the first and only training store in the area.

Created fun team building activities to engage staff in up selling to meet revenue targets.

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and termination.

Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.

EDUCATION

HIGH SCHOOL DIPLOMA – ROCK ISLAND HIGH SCHOOL, ROCK ISLAND, IL - 1992

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