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Customer Service Relations

Location:
Pearland, TX
Salary:
95000
Posted:
March 21, 2024

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Resume:

DEADRA

LOZANO

OBJECTIVE

Dedicated and results-driven professional with a strong background in property management seeking a challenging position in a dynamic environment that leverages my skills in customer service, marketing, and leadership to contribute to the success of the organization

WORK EXPERIENCE

12-2021 – Present REAL ESTATE MANAGER

THE MORGAN GROUP, HOUSTON, TX

Lead initiatives in due diligence, acquisitions, and takeovers while conducting comprehensive audits

Oversee annual evaluations, onboarding, and personal change activities

Collaborate with HR Recruiter for recruitment processes, including posting positions, screening applicants, and conducting interviews

Collaborate with external marketing agency to create, manage, and analyze content for various social media platforms

Successfully respond to online reviews, maintaining a positive online reputation

Cultivate positive customer relations with vendors, and partners

Oversee annual management leadership conference

Performed quarterly property inspections for maintenance and leasing

Reviewed shooping reports with leasing

Oversee the website creation of new property websites in Entrata

05-2016- 12-01-2021 OPERATIONAL/FINANCIAL ANALYST

THE MORGAN GROUP, HOUSTON, TX

Facilitaed budget camps and provided support to SVP of Operations, Regional Mangers, and Property Managers

Conducted property audits, prepared due diligence packages, and managed quarterly and year-end reports

Cultivated positive customer relations with residents, vendors, and partners

08-2014 – 12-2016 CASHIER/SALES

WHITE HOUSE BLACK MARKET, WEBSTER, TX

Cashier

Greeting customers

Stylist

06-2008 - 05-2016 BUSINESS COORDINATOR

CHEVRON, HOUSTON, TX

Provided support to Procurement, Logistics, and Material Management, coordinating annual meetings globally

Managed office moves, ordered supplies, processed expense reports, and led weekly department meetings

04-2003- 06-2008 PROPERTY MANAGER

ALLIANCE COMMUNITIES, HOUSTON, TX

Managed a multi-million-dollar apartment community, overseeing budgeting and leading weekly goal setting meetings

Managed property marketing efforts as well as monthly resident activities

Contributed to pricing strategy discussions with Regional Manager and ownership to ensure competitive pricing and attractive incentives

Cultivated positive customer relations with residents, vendors, and partners

Developed and managed an effective tour path to showcase the features of the property

Trained and motivated the leasing and maintenance team

Personally conducted apartment showings and managed the schedule for all team members

EDUCATION

MBA, Leadership Concentration

UHD Downtown, August 2018

B.S., Business Administration

Texas A&M University, December 2015

Minor in Economics

Essential Functions

Were you the kid who always threw the best parties? Do you play well with others and get the job done? Are you personable, organized, and committed to your guests? If so, then you might be our next Event Manager! What’s involved? You’ll coordinate a team of event hosts, schedule staff, handle event reporting, and work with our Sales and Operations teams to ensure a flawless guest experience. You’ll also host some special events of your own—overseeing setup, meeting/exceeding guest expectations, and using guest feedback to improve the event experience. Have a BA, one year of management experience, and a desire to rock the party? Then apply online today!e you the kid who always threw the best parties? Do you play well with others and get the job done? Are

2019 Thunder Ridge Way, Pearland TX 77089

713-***-****

ad4hen@r.postjobfree.com

SKILLS

Project and Department Operations Management

Financial Oversight and Budgeting

Property Management

Digital Marketing

Networking and Relationship Building

Leadership and Team Management

Excellent Customer Service

ACHIEVEMENTS

Completed audit and collection of insurance rebates owed from previous years

Lead due diligence, takeovers, and acquisition teams

Obtain annual goal of increasing sponsorship donations each year for the annual leadership conference

Lead efforts of creating property websites in Entrata which resulted in savings



Contact this candidate