IVAN GARCIA CASTRO

Leander, TX ***** 763-***-**** ad4hek@r.postjobfree.com

Professional Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service advisor position. Ready to help team achieve company goals. I enjoy my field in customer service

Skills

Customer Service

Customer Retention

Cost Estimation

Conflict Resolution

Attention to Detail

Multitasking and Organization

Quality Inspection

Excellent Communication

Sales Expertise

Performance Goals

Listening Skills

Diagnostics and Repair

Client Relationship Building

Work History

Property Manager 11/2021 to 11/2022

Crown Management – 1411 W St.germain St Cloud,MN

Maintained sufficient number of units market-ready for lease. Kept properties in compliance with local, state and federal regulations. Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Quick Lane Service Advisor 04/2013 to 01/2023

Cornerstone Chrysler Auto – 17219 Hwy 10 Elk River,MN 55330 Maintained high customer satisfaction standards to meet or exceed targets. Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Suggested additional services to customers in order to meet upsell goals. Pleasantly greeted customers and asked open-ended questions to better determine needs. Educated customers regarding regular maintenance protocols to preserve vehicle condition. Followed up with customers to offer additional support and check resolution satisfaction. Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Delivered prompt service to prioritize customer needs. Property Caretaker 09/2016 to 10/2021

Briggs Properties Inc. – 715 Martin Ave, Big Lake, MN 55309 Landscaped grounds and maintained appearance by mowing lawns, trimming hedges and planting flowers and shrubs.

Managed supplies and equipment inventories and replenishments to meet operational needs. Maintained smart property exteriors by cleaning and repairing gutters, windows and doors. Built positive professional tenant relationships for high satisfaction levels. Resolved tenant complaints quickly and courteously to maintain satisfaction. Prepared rental agreements and documentation for accurate, up-to date property management records.

Educated personnel on safety regulations for compliance with property rules. Service Advisor 07/2011 to 10/2013

Valvoline Instant Oil – Elk River, MN

Pleasantly greeted customers and asked open-ended questions to better determine needs. Documented problems and corrective actions to maintain records. Followed up with customers to offer additional support and check resolution satisfaction. Suggested additional services to customers in order to meet upsell goals. Education

High School Diploma GED - Killeen, TX

Job Reference #

Cornerstone Chrysler Auto

Anne Nelson human resources

ad4hek@r.postjobfree.com

763-***-****

Crown Management

Jim Knoblac owner : 320-***-****

crownforrent.com

Valvoline

Randy Aderman : district manager

952-***-****

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