FRANCES HERNDON

COLLECTIONS SPECIALIST

Charlotte Metro, 704-***-****, ad4h8u@r.postjobfree.com

EXPERIENCE

Savvy and diplomatic professional adept at navigating all levels of business. Track record of consistently delivering accurate and timely reports, always hitting the mark on precision. Skilled at fostering robust relationships within both internal and external teams. Poised, competent, and dedicated to transcending cultural differences.

EXPERIENCE

ACCOUNTS RECEIVABLE SPECIALIST

Joerns Healthcare, Charlotte NC - Remote

Sep 2015 - Present

Efficiently managed a portfolio with annual revenue exceeding $10 million, ensuring meticulous and prompt processing.

Demonstrated proficiency in B2B cash collections for rental and capital orders, employing analytical skills and innovative problem-solving techniques.

Initiated daily email and phone communications with non-paying and current customers, effectively addressing payment status concerns.

Expertly reconciled accounts, identifying and resolving issues such as short payments, overpayments, and pricing discrepancies.

Demonstrated fiscal responsibility and compliance through the creation and submission of bad-debt write-offs.

CREDIT COLLECTIONS SPECIALIST

Robert Half, Charlotte, NC – Remote/Hybrid

Feb 2014 - Aug 2015

Conducted collection calls on a portfolio of commercial accounts, strictly following protocol and company policy.

Analyzed and controlled the risk management of Accounts Receivable by identifying and measuring decisions related to credit risks, contributing to the organization's financial stability.

Demonstrated strong written communication skills in the preparation of reports and documentation.

Actively involved in direct training techniques to enhance team efficiency.

CREDIT COLLECTIONS SPECIALIST - Onsite

Eastern Industrial Automation

-Sep 2009 - Dec 2013 4 yrs 4 mos-

Waltham, Massachusetts, United States (Onsite)

Successfully managed collections for an annual total exceeding $10 million.

Conducted initiative-taking outreach to companies, collecting essential information for establishing customer credit lines.

Executed timely data entry of all customer information into the Credit and Collections database.

Established and maintained organized files, contributing to the overall efficiency of the department.

EDUCATION

Bay State College

Associates of Applied Science - Accounting and Business/Management

ACTIVITIES

Waggin’ Tail Resale & Marketplace - Lenoir, NC

Meals for the Multitudes – Greensboro, NC

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