CAREER

OBJECTIVE

IT Manager with nearly **

years of comprehensive IT

experience, seeking a

challenging position to

leverage my expansive skill

set in a dynamic

environment. I am a highly

motivated leader with a

passion for continuous

learning and driving

innovative solutions.

EDUCATION

SCHOOL OF MUSIC

MUSIC EDUCATION

Truett-McConnell College

7989-7997

HISTORY/COMPUTER

SCIENCE

Oxford College of Emory

University

7993-7995

SKILLS

• Systems Administration

• Server & Network

Infrastructure

• Project Management

• Communication Skills

• IT Troubleshooting

EXPERIENCE

IT MANAGER

Atlanco July 2019 - Present

• Led the IT department, ensuring successful project delivery

(700% on-time/budget) and alignment with company goals. Managed a team of IT Help Desk technicians, optimizing workflows and fostering collaboration.

• Cultivated strong relationships with external vendors and advisors, securing cost-effective solutions.

• Developed comprehensive training materials and

documentation, minimizing user downtime and enhancing productivity.

IT SYSTEMS MANAGER

Atlanco July 2007 - June 2019

• Designed and implemented a secure NAS-based data repository leveraging Equallogic and QNAP technologies.

• Managed Active Directory for user access control, group policies, and security protocols.

• Migrated on-premise Exchange to cloud-based Microsoft 365, ensuring seamless email continuity.

• Supported 80+ PCs/laptops and peripherals, including updates, upgrades, and monitoring systems such as Kaseya VSA.

• Established and maintained network infrastructure, including switches, wireless access points, and internet/security policies.

• Provided comprehensive Cisco Unity and Ring Central phone system support for desk phone functionality and remote access.

• Administered Microsoft Dynamics AX 2009 ERP, managing user accounts and optimizing workflows.

• Managed company cellphones and tablets.

• EDI administration using SPS Commerce, Data Masons, and RSSBusConnect systems.

• Implemented and maintained Veeam platform for on/offsite data backup and disaster recovery.

IT HELPDESK LEVEL 3

Printegra March 2004 - July 2007

• Provided exceptional support for 50+ users across remote offices and internal printing stations.

• Successfully implemented work-from-home solutions for the Executive Team, enhancing accessibility.

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