Pankit Kaintura

Front Office Manager

PROFILE

Self-driven Front Office Manager skilled at providing excellent customer service, managing all areas of Front Office department including housekeeping, and food and beverage outlets.

EXPERIENCE

Front Office Manager, Chateau Elan Winery & Resort; Braselton, GA — March 2023- Present

Coordinated operations for guest services, concierge, shuttle services, bell desk, spa front desk and housekeeping. Resort Manager on Duty during evening hours to assist food and beverage outlets with operational needs and guest complaints Front Desk Supervisor/Restaurant Supervisor, Chateau Elan Winery & Resort — March 2022 - March 2023

Organized solutions quickly when guests experience problems in their room by working with housekeeping and service staff. Also served as restaurant shift manager and assisted in staff supervision, food quality, and guest experience. Front Desk Agent/Wine Steward, Chateau Elan Winery & Resort; Georgia — Nov 2020 - March 2022

Facilitated check ins and check outs for guests, relayed information to housekeeping to ensure rooms are ready for check in. Also worked in the winery giving educational wine service and assisting with customers for wine sales. Hospitality Intern, Chateau Elan Winery & Resort; Georgia — Oct 2019 - Nov 2020 Worked in front office department, reservations, and food and beverage outlets learning about operational standards and how to conduct outstanding guest experience. Front Desk Agent, The LEELA Resort; Mumbai, India — Sep 2018 - Aug 2019 Promoted positive guest relations to all individuals and assisted with booking shuttles to airport.

Front Desk Agent, Taj Landsend Hotel; Mumbai, India - Jan 2018 - Sep 2018 EDUCATION

Rizvi College of Hotel Management — Bachelors Degree in Hospitality Management Flowery Branch, Georgia 30542

ad4h85@r.postjobfree.com 470-***-****