Kenneth E. Jackson II

**** ****** ***** **.

Lakeway TX, 78738

A seasoned working professional with a wealth of experience in establishing, nurturing, and managing high-performing teams capable of thriving in dynamic environments. A strong bias towards performance and a proven record of accomplishment in swiftly implementing substantial changes while continuously enhancing procedures to drive sustainable growth.

PROFESSIONAL SKILLS

Material handling, Deadline-Driven, Analytical thinking, Team leader, Fast Learner, Outgoing and Energetic, Decision-Making, Customer Service, Hardworking and Self-Motivated, Safe Driver, Problem- Solving, Presentation Skills, Organized, Excellent Judgment, Understanding, Critical thinking, Material Inventory Skill Palletizer knowledge, Committed Team Player, Hand-Eye Coordination, Client Relations, Quick Problem Solver, Thrives in Fast-Paced Environment, Courteous, Professional Demeanor PROFESSIONAL EXPERIENCE

OPERATIONS MANAGER Superpedestrian, Austin, TX 03/2021 - 11/2023

• Managed daily operations of 15 W2 employees, ranging from assigning tasks, providing training, coordinating team meetings, preparing reports, and meeting all warehousing needs for the facility

• Strong interpersonal skills are required, as are leadership, organization, communication, and time management

• Collaborated with HR, Team Leads, and other personnel to plan, develop, and implement the project's structure, rules, and company ordinances

• Employed knowledge of technician skills to make appropriate efficiency recommendations for employees, clients, and management.

• Demonstrated record of end-to-end P&L management with developed expertise in a broad range of functions, including operations, strategy, process efficiencies, and cross-functional projects

• Planned and executed successful operations for large-scale events in the Austin market OPERATIONS SUPERVISOR Jump, Austin, TX 11/2018 - 01/2021

• Supervised a team of 25 i9 employees

• Directed and guided working groups to attain various goals. Demonstrated strong interpersonal skills, as well as leadership, organization, communication abilities, and time management

• Acknowledged customer issues and resolved their problems quickly and efficiently. Collaborated with HR, the OPS Manager, team leads, and other personnel to plan, develop, and implement project goals, structure, rules, and company ordinances

• Facilitated the implementation of processes, projects, and goals by communicating objectives across clients, teams, and departments, assigning multi-phase activities to appropriate personnel, and coordinating timelines to ensure a successful launch MERCHANDISE PROCESSOR DAVACO, Inc., Irving, TX 10/2017 - 11/2018

• Loaded products weighing up to 75–100 pounds onto trailers for delivery, forecasted workforce requirements based on daily workload and company targets, and designed team plans and held meetings

• Lead warehouse improvement initiatives to advance operational efficiencies. Received, stored, and shipped goods and materials

• Reported all equipment failures and malfunctions to the supervisor MERCHANDISE PROCESSOR Goodwill, Austin, TX 08/2017 - 10/2017

• Loaded and unloaded pieces into boxes for shipment. Forecasted manpower requirements based on daily workload and company targets

• Moved freight, stock, and other materials to and from storage and production areas and loading docks. Received, stored, and shipped goods and materials PREP COOK, LINE COOK, SERVER Health Department State of Texas 11/2008 - 07/2017

• Maintained the standards the State of Texas requires for recipes, portioning, cooking, waste control diet plans, recipes, portions, and temperature control procedures while maintaining facility policies to the highest standards

EDUCATION

Master’s Degree in Industrial/Organizational Psychology Anticipated Graduation: 11/2024 National University

Bachelor of Science in Psychology in Industrial/Organizational Psychology 05/2022 Purdue University Global

Certificate in Child and Family Services Vocational School Certificate 02/2019 Purdue University Global

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