VALORA DIXON

Orlando, FL 402-***-**** ad4h74@r.postjobfree.com

Dedicated and versatile professional with extensive experience in customer service, operations management, and team leadership across diverse industries including hospitality, retail, and real estate. Demonstrated proficiency in delegating tasks, maintaining financial accuracy, and ensuring exceptional customer satisfaction. Proven ability to thrive in dynamic environments and deliver results through effective communication and strategic problem-solving. EXPERIENCE

Cash Coordinator Universal Orlando Resort Orlando, FL September 2023 – March 2024

Delegated responsibilities to fellow quick service representatives, ensuring efficient completion of tasks. Conducted regular follow-ups to verify task completion and maintained accountability within the team. Consistently balanced registers every two hours to uphold financial accuracy and compliance. Proactively prepared the daily special menu for the upcoming day, demonstrating forward-thinking and organizational skills.

Quick Service Representative Universal Orlando Resort Orlando, FL August 2021 – September 2023

Contributed to all aspects of food service operations, including food preparation, stocking, cashiering, and proficiently operating POS systems, while consistently delivering exceptional customer service through prompt and attentive food service. Played a key role in training new team members, ensuring adherence to quality standards and operational protocols. Demonstrated proficiency in maintaining optimal inventory levels, listing menu offerings, and executing transactions with precision and efficiency. Manager/Stylist Great Clips Orlando, FL – Bellevue, NE August 2019 – January 2020 & May 1995 – May 2016

Proficiently oversee payroll processing and scheduling for all staff members, ensuring efficient operations. Maintain and update customer database to facilitate personalized service and targeted marketing initiatives, thereby driving sales growth. Demonstrate expertise in hair cutting and styling techniques, creating a positive atmosphere conducive to client satisfaction and loyalty. Foster open communication channels with both clients and team members, ensuring seamless service delivery and resolving any issues promptly to maintain optimal service standards. Customer Service Representative HY-VEE Plattsmouth, NE December 2012 to August 2019

Demonstrated expertise in outbound sales strategies and lead generation to drive business growth, while efficiently coordinating deliveries and pick-ups for both internal operations and external customers. Proven ability to cultivate strong, professional relationships with customers, fostering loyalty and satisfaction within a grocery store environment. Escrow Processor Nebraska Title Plattsmouth, NE August 2018 to September 2019

Exemplify meticulous attention to detail in verifying the accuracy of contracts and legal documents, ensuring compliance with all regulations and standards. Serve as a primary point of contact for inquiries from realtors, borrowers, lenders, and attorneys, adeptly resolving discrepancies and providing timely and comprehensive assistance. Proactively review new contracts, coordinate inspections, and meticulously organize escrow files with precision and accuracy. Facilitate seamless real estate transactions by proficiently notarizing documents and providing valuable support during closings.

EDUCATION

Cosmetologist Faust Institute of Cosmetology

1990

High School Diploma Storm Lake

1988

Management Training Certification LIED’S

2014

SKILLS

• Delegation and task coordination

• Financial management and register balancing

• Inventory management and menu preparation

• Customer service excellence and relationship building

• Proficiency in POS systems and transaction execution

• Payroll processing and scheduling oversight

• Database management and targeted marketing

• Hair cutting and styling expertise

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