CARLO ALCOBER BATITIS

Email:ad4h24@r.postjobfree.com ad4h24@r.postjobfree.com

SUMMARY

In my capacity as a Senior Operations

Specialist, my primary commitment is to

uphold exceptional quality and service

standards. With 15 years of extensive

experience in the IT industry, I have

consistently demonstrated high

performance, contributing valuable

expertise to every task at hand.

Throughout my career, I have cultivated a

reputation for delivering outstanding

results through effective leadership and

team motivation while successfully

managing various projects. My approach

involves close collaboration with clients to

fully comprehend their needs, ensuring the

delivery of excellent service tailored to

their requirements.

SKILLS

- Proficient in Windows Servers (2012 R2, 2016,

2019, 2022) Server Deployment

- Knowledgeable in Azure Terra-form Cloud

- Knowledgeable in Cisco Routing and Switching

(EIGRP, BGP, OSPF, VLANs)

- Knowledgeable in Microsoft Deployment

Toolkit (MDT) Server, Ghost Cast and Power

shell scripting

- Knowledgeable in Active Directory Domain

Controllers, GPO, DNS, DHCP and File Servers

- Knowledgeable in both Microsoft Exchange,

and Hybrid O365

- Knowledgeable in Print Servers (Uniflow and

Equitrac/KOFAX)

- Knowledgeable in Citrix XenApp and PVS

Server

- Knowledgeable in Computer Desktop/Laptops

ACCOMPLISHMENTS

• Implemented Domain Controller in

Azure Cloud, incorporating Server

Failover Clusters for enhanced reliability.

• Successfully deployed MDT Servers to

facilitate OS installations across

30,000+ client machines, contributing to

Accenture's infrastructure.

• Implemented Print Server solutions

utilizing Canon and Ricoh printers

integrated with Uniflow and EQUITRAC

systems for streamlined printing

operations.

• Deployed Citrix Server XenApp and PVS

Server environments to optimize

application delivery and provisioning.

• Implemented Ghost-Cast Server for

efficient mass image deployments,

enhancing deployment processes across

the organization.

TRAININGS/CERTIFICATE

CCNA 200-301 Routing and Switching

ITIL V3 Certified - CN100577577

ISC2 Cyber Security Online Training

NCII – Certified Computer Technician

Azure Certified Administrator - MCID

14779765

Hyper-V Configuration/Administration

Microsoft Certified Professional-G235-5555

WES Equivalency Cert No: 61700716IMM

EDUCATION

2011

Bachelor of Science in Information Technology

Access Computer College, Manila, Philippines

2005

Associate in Computer Technology

DATAMEX Institute of Computer Technology, Manila, Philippines WORK EXPERIENCES

Senior Operations Specialist

Company: AEVEN Philippines Makati, Philippines

October 2016 to April 2024

My responsibilities encompass managing various aspects of infrastructure, including:

- Administering and configuring Microsoft Windows Servers (versions 2012 R2, 2016, 2019, and 2022), covering functionalities such as Windows Failover Clusters, DFS, File Server, FTP/SFTP, and Print Servers.

- Overseeing Active Directory Domain Controllers, DNS, DHCP

- Handling VMware, Hyper-V, and Nutanix administration.

- Managing backup and restore operations using Net Backup and Commvault.

- Coordinating change management and service requests through platforms like BMC Remedy, ServiceNow, and Cherwell.

- Serve as the primary point of contact and subject matter expert (SME) for printer- related matters, particularly specializing in Canon and Ricoh printers configured for Uniflow and Equitrac setups, ensuring seamless communication and expert guidance for customers.

Windows System Administrator

Company: Reed Elsevier Shared Service

Quezon City, Philippines

December 2014 to August 2016

- Administering and Configuring Active Directory Domain Controller, DNS, DHCP. Managing Microsoft Exchange Server both On-Premise and Hybrid Azure O365 deployments, including email setup, mailbox migration, and ongoing maintenance for customer use.

- Conducting patch management and troubleshooting issues manually for failed server patches. Managing and administering Citrix XenApp and Provisioning Servers (PVS) to ensure optimal performance and availability.

- Managing and overseeing the administration of various file server components including File Server, DFS, and FTP/SFTP, along with the implementation and management of Group Policy Object (GPO) policies for effective access control and configuration management.

ITO Service Delivery Consultant II - WINTEL

Company: Hewlett Packard (HP) Philippines

Taguig, Philippines February 2013 to December 2014

- Server administration, including patch management via HPSA, Windows Server Clustering, DFS, and File Server management.

- Incident Management, Change Requests for implementing system modifications and updates.

- Troubleshooting customer issues to ensure efficient resolution.

- Acts as a Subject Matter Expert (SME), offering guidance and support to colleagues in resolving complex technical issues.

Junior Workstation Engineer

Company: Accenture Philippines

Mandaluyong, Philippines May2011 to December 2013

- Act as Subject Matter Expert for Desktop and Laptop Deployment via Microsoft MDT Toolkit (deploy across Accenture wide)

- Tasked to create and modify Gold Images for Laptops/Desktops to be use on different BPO projects (Windows 7/10/11) IT Specialist KC Industrial Corporation Quezon City, Philippines March 2008 to April 2011

- Assume the role of Team Lead, providing guidance and support to colleagues in resolving intricate issues.

- Administer and troubleshoot customer concerns pertaining to email functionality and desktop performance.

- Manage and administer CCTV and VOIP Analog systems for internal office use, ensuring smooth operation and reliability.

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