PATRICK PRADICHIT

945-***-****

ad4h23@r.postjobfree.com

CERTIFICATIONS

r-CPhT (Registered pharmacy technician)

ITIL Certified (Information Technology Infrastructure Library)

r-ACR HVAC Technician (ePA Universal license #73014)

EXPERIENCE

Walmart – Dallas, TX (DFW region)

HVAC/Refrigeration Technician

04/2023-11/2023

•Managing all HVAC systems & Refrigeration systems of multiple Walmart stores in the northern Dallas region.

•Maintenance repairs on various roof top units, coolers, & refrigerators.

•Cleaning condenser coils & changing air filters.

•Maintained company vehicle & upkeep inventory parts.

•Ensured all ticketed calls were repaired by their urgency in a timely matter.

Toyota C&W services – Frisco, TX

Building Maintenance Technician

08/2022-11/2022

•Managing all HVAC systems @ Toyota campus.

•Maintenance for all building’s scheduled cleanings and repairs in regards to hvac, plumbing, lighting fixtures, locksmith, and upkeep of all building repairs.

•Responsible for all maintenance/repair issues that arise for repair of facilities on ticketing system when writing reports/completing tasks

• Preventative maintenance and repairs of mini splits, roof top units, fan cooled & water cooled units.

The City of Garland Facility Management – Garland, TX

HVAC Technician

03/2022-08/2022

•Managing all HVAC systems that the city owns.

•Preventative maintenance and repair on Package units, Chillers, Coolers, Ice machines, Mini-splits and outdoor units hung or on the ground.

•Cleaning condenser coils & changing out filters on all AC units.

•Rotating on call repairs and scheduled individual work itinerary to adhere to every building’s assigned monthly servicing

•Manage own work van with adequate equipment & supplies daily

Alpha & Omega Air Solutions LLC - Wiley, TX

HVAC Technician

04/2020-02/2022

•Running service calls and construction of new HVAC system build outs for commercial and residential clients

•Duct work experience installing new/replacement of older duct systems

•Chiller, Cooler, Refrigeration, and Ice machine repairs/installs

•Maintenance and cleaning of all air conditioning & heating equipment/filters

ROSS Heating & Air Conditioning - Farmsville, TX

HVAC Technician

06/2020-11/2021

•Assisting/training with HVAC technicians hands on out on service calls and new HVAC system build outs

•In charge of detailed oriented inventory and equipment repair/upkeep

•Works closely between sales team, technicians, and customers to ensure a successful solution to our HVAC issues with the proper products

•Constantly improving work processes and improving company's production and sales

•Maintaining customer satisfaction through excellent customer service, verbal communication and workmanship

T.T.G. - Rochester, NY

Field Engineer

11/2016-2019

•Completed new project build from start to finish of lighting tower migration on Verizon Cell Phone tower sites for all states of: South Dakota, North Dakota, parts of Minnesota/Northwest region underground and mounted on H-Frames to support all lighting tower controllers/breakers

•Maintained communication with all levels of service for Verizon cell sites from sales team, vendors, technical support, and management

•Novice electrical engineering tasks completed daily ranked best quality/production team for Nexius/Verizon at finish of projects

•Hands on construction/engineering problems solved in extreme outdoor conditions

•Organized and upkeep inventory on work truck and recognized as always being top producer and best quality best team in the project by American Tower company.

ATelz – Tukwila, WA

Field Engineer

06/2018-10/2018

•Nokia Airscale integration on various cell phone tower sites for the state of Washington/Northwest region

•Upgrade all Airscale equipment for fiber optic upgrades and perform new program installs for boards

•Hands on integration and calling into Nokia bridge/switch to complete integration of new software/hardware

•Helped establish new project build out process of lighting tower power migration of CAT5 breaker controls from inside shelter to underground outdoor construction of H-Frame to house all equipment

•Managed my own team on project build outs and in charge of communicating all process improvements and

DELL - Plano, TX

Enterprise Technician Support Analysts

11/13-11/15

•Second level support for all inbound calls for clinical application support for: Cerner Millennium (Lab, Powerchart, Patient Care, Pharmnet, Surginet, Radnet, Security, Interfaces and all other options), Echo Systems, Physician Portal, eCare, ePrescribe, Citrix & Java troubleshooting

•Specialized in all fields of support desk and have a firm understanding of all issues and ways to resolve them with great customer service efficiently

•OPAS & Remedy Force ticketing system to third level support & Cerner AMS

•Knowledgeable in problem solving of various issues through experience

•help many fellow new team members with any questions or problems they may have

•Lead evening team through outages and downtime issues and took responsibility of making sure the appropriate calls were made out to the team and MOC

•Analyze and solve problems with health care professionals daily over the phone and proficient in remotely logging in and assisting users with any situation with great customer service

•Meditech & McKesson application support

•Hospital security administration dealing with employee profile builds, HNA profiles, and Active Directory

•Lab experience with cycling instruments & containers through iCommand and cycling various interface servers through Olympus

•Ensured all tickets/issues were communicated clearly/correctly between all levels of services involved in specific open problem tickets

CVS/CAREMARK - Richardson, TX

Prior Authorization Representative III

02/11-11/13

•First point of contact for all inbound client communication through call center, faxed forms, and email

•Documentation and archiving of all client communication through Microsoft Outlook and form cataloging

•Processing of customer orders and insurance claims through AS400, CAS and RxClaims

•Weekly communication and reports to account managers and executives regarding customer satisfaction, contact volume, and inventory management

•Managed key role in communication between all levels of services from IT technicians, pharmacies, Dr.'s offices, call reps, and customer/clients

•Ensured customer education about all products/services that were available were understood clearly

ADDITIONAL EXPERIENCE

WELLPOINT INC. - Plano, TX

Prior Authorization Pharmacy Tech. Representative II

01/06-11/08

•Customer service dealing with pharmacists, physicians, and patients on a daily basis

•Worked in a high pace inbound call center environment

•Documentation of all inbound calls through customer ticketing system

•Trained employees overseas to be a backup and take calls for our customers

•Used pharmacy tech. expertise and maintained computers and equipment for IT

•Mastered claim processing for AS400, RxClaims, and PeoplesafE

•Managed customer needs by working closely with other members of the

account management department and the customer service team

PARKLAND HOSPITAL - Dallas, TX 9/05-11/05

Pharmacy Tech. Internship

•Performed stocking and checking of inventory with the drug carousel

•Delivery of medications and restocking of Pyxis medication dispensers

•Manage distribution of department medications in Pyxis application

•Experienced in I.V. admixture

WALGREENS - Dallas, TX

Pharmacy Tech. Externship

11/04-02/05

•Managed daily inventory of medications and ordering back stock as needed

•Customer assistance and satisfaction

•Filled and processed prescription orders

XEROX - Dallas, TX

Master Print Technician

10/02-04/04

•Master printer technician repairing, maintain, and running massive print jobs

•Mail room experience packing and shipping of multiple health care brochures etc.

•Key member of our team for visualizing problems and helped improved the process

EDUCATION

Associates in Science Degree

Richland College

HVAC Technician Universal ePa Certification

Remington College

Contact this candidate