EMPLOYMENT HISTORY

Airline Operations Customer Service Coordinator/ Manager

American Airlines Inc, Los Angeles — Nov 1994 - Aug 2023 Managed customer service operations, ensuring seamless passenger experiences. Boosted customer satisfaction by 30% through innovative service strategies. Implemented analytical tools to predict and manage operational issues. Resolved complex customer issues, enhancing brand loyalty. Contributed to revenue growth by improving customer retention rates. Eager to leverage analytical skills to solve complex problems and drive company growth. Focused on delivering high-quality outcomes with precision and attention to detail. Passionate about exploring new strategies and technologies to enhance productivity. Committed to maintaining meticulous attention to detail in all tasks to ensure accuracy and efficiency. 23920 Anza Ave., Apt. 150, Torrance, United States, 90505 • 310-***-**** • ad4gzo@r.postjobfree.com Sheila Reyes

Customer service coordinator/ Manager

Customer Service Coordinator/Manager with over 29 years of experience, renowned for pioneering service strategies that elevated customer satisfaction by 30%. Leveraging a comprehensive skill set in time management, leadership, and creative problem-solving, this professional has adeptly navigated operational challenges, securing customer loyalty and facilitating revenue growth. Their forward-looking approach to process optimization, notably through automation that cut manual efforts by 40%, underscores a commitment to excellence and innovation in customer service management. SKILLS

Time management

Experienced

Leadership

Expert

Adaptability

Expert

Communication

Expert

Problem-solving

Experienced

Teamwork

Expert

Detail-oriented

Expert

Passion for Excellence

Experienced

Process Optimization

Experienced

Creative Problem Solving

Expert

Conflict Resolution

Expert

Innovation

Experienced

EDUCATION

Business accounting

St Augustine college, Chicago — Aug 1989 - Jun 1991 EDUCATION

Business Management

University Laica Vicente Rocafuerte, Guayaquil-Ecuador — Mar 1982 - Jan 1985 Graduated with good grades on a short time

LANGUAGES

Spanish

Highly proficient

Portuguese

Novice

Italian

Novice

HOBBIES

Enjoy traveling meeting different countries customs and cultures. I also love volunteering my time to special fundraisers activities and non-profits.