SUMMARY

SKILLS

EXPERIENCE

KIMBERLY

DRELLA

ad4gyw@r.postjobfree.com

+1-641-***-****

Lawton, OK 73505

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

• Fast Learner

• Data Entry

• Administrative Support

• Positive and Professional

• Problem Resolution

• Critical Thinking

• Highly organized

• Teamwork and Collaboration

• Customer Relationship Management

• Banking

• Complaint Resolution

• Scheduling

• Inbound and Outbound Calling

• Strong written and communication skills

• Data Collection

• Appointment Scheduling

• Call Management

• Project Management Abilities

ACCOUNT MANAGER 09/2022 to Current

Foundry lighting - Remote

Responsible for processing customer and order information through Shopify, responsible for customer communication, like informing customers that their order has shipped or informing them of any delays in distribution, answer phones or message inquiries to answer customer questions and address their concerns through zendesk, help managers and executive-level professionals manage their schedules and administrative tasks, keeping track of fulfillment from warehouse and imputing carrier tracking into Shopify.

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CLAIMS REPRESENTATIVE/REMOTE 07/2022 to 09/2022

CHCS Services - Lawton, OK

Challenge denials of claims by insurance companies, organize health insurance paperwork, audit hospital and provider charges, negotiate with providers on patient balances, review medical bills and determine proper payment, review balance billing practices, negotiate providers fees for uninsured patients or procedures, file various types of insurance claims (medical, long term care, dental, vision, FSA, HSA, HRA), track claims to ensure they are accurately processed, contact providers and insurance companies to resolve claim problems, provide assistance for Medicare enrollment, assist in selecting Medicare Part D drug plans and Medicare supplement plans, provide education on medical benefits and options.

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SPED PROGRAM AIDE 03/2019 to 08/2022

DoDEA - Stuttgart Germany

Support 21C ( century 21 schools) with the 4 C's critical thinking, creativity, collaboration and communication, lead small group/ whole instruction in reading and math as well as one on one pull out and inclusion for least restricted, support and maintain classroom policies, monitor students; direct activities for individuals or small groups of students to reinforce instruction as directed by the teacher, assist in

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EDUCATION AND

TRAINING

CERTIFICATIONS

the distribution and collection of materials, and in the administration and scoring of a variety of assignments and tests, assist in the implementation of the IEP as directed, perform routine clerical duties; operate equipment including computers and copy machines, assist students by providing proper examples, emotional support, a friendly, patient attitude and general guidance, confer with teachers as needed concerning programs and materials to meet student needs, participate in meetings and in-service training programs as assigned, may require assisting with students' personal needs, including toileting, in conjunction with site nursing staff as needed, perform other duties as assigned.

REGISTERED BEHAVIOR TECHNICIAN (RBT) 01/2018 to 01/2019 Family supposed service - Colorado Springs, CO

Collecting data about students' behaviors through direct observation, assisting BCBAs as directed with behavior reduction assessments and skill acquisition plans, teaching students the specific behavior skills called for in treatment plans, nurturing students' social skills, communicating behavioral intervention results in students' plan to parents and caregivers, provide one on one sessions in a clinic, in home or school setting.

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ADMINISTRATIVE ASSISTANT 01/2017 to 12/2018

KLD Administrative Services LLC - Colorado Springs, CO Schedule patients remotely for providers that are in private practices, taking calls and emails and relaying messages to the provider, assisting in daily office needs, fielding phone calls and general office duties including photocopying, and faxes, verifying of patient insurance.

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EXECUTIVE ASSISTANT 04/2015 to 11/2018

Neuro assessment centre' LLC - Colorado Springs, CO Completes projects by assisting clerical staff; follows up on results, responsible for patient payments while coding medical procedures to submit to health insurance companies, represents the executive by attending meetings in the executives absence, maintains customer confidence and protects operations by keeping information confidential, occasionally welcomes guest by greeting them in person or by telephone, manage provider schedules and appointments.

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LEADER 01/2012 to 01/2013

FRG - Fort Benning, GA

Family Rediness Group Leader, supports the commanders family readiness goals and ensures that the unit news is communicated to family members and acts as a unit in communicating family members' concerns and ideas, coordinates family activities and responsible for starting fund raisers, provided overall leadership of the FRG, delegated FRG responsibilities to selected volunteers as committee chairpersons, or presides over the elections.

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Cameron University - Lawton, OK

business and liberal arts

06/2006

RBT Certification

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