Data Entry Customer Service

James Johns

************@*****.*** • 301-***-****

Washington, DC 20002

Hard working professional with 5+ years of experience cleaning and maintaining sensitive data within a Salesforce CRM Platform.

Experienced in extracting valuable information from large databases, such as LexisNexis Courtlink, using a variety of scraping techniques.

Passionate about socioeconomic research and looking to shift my expertise towards that field, as I graduated from University of Maryland, College Park, with a bachelor's degree in Sociology but have been doing mainly financial/insurance research so far.

Equipped with strong presentation and delivery abilities supported by exceptional verbal and written communication skills. (potential)

Areas of Expertise

Salesforce

Database Management

Statistical Analysis

Quality Control

Strategic Planning & Execution

Customer Service & Satisfaction

Record Keeping

Data Entry

Team Development & Leadership

Multi-disciplinary Collaboration

Complex Problem Resolution

Quantitative Research

Research

Professional Experience

District Settlement Funding, Washington, DC 2019 – 2023

Data Science Team Leader

●Coordinated weekly research initiatives and strategically guided the team's focus, enhancing communication and clarity of our daily objectives.

●Cleaned and maintained sensitive client data and systematically removed bad client leads to increase marketing efficiency, resulting in significant time and cost savings for the company.

●Supported the sales and marketing teams in contracting and retaining clients, thereby contributing to the expansion of the business by promptly addressing inquiries.

Waste Management (Rose International Inc. Temp Agency), Columbia, MD 2018

Router/Dispatcher

●Orchestrated optimal route planning with team members to ensure driver efficiency and client service quality.

●Proactively alerted clients of any adjustments in the servicing schedule to mitigate customer concerns.

RainKing, Bethesda, MD 2016

Research Intern

Delivered sales intelligence data by leveraging scraping techniques on databases, including LexisNexis and LinkedIn.

●Maintained a company database full of sensitive sales intelligence data using Microsoft Excel and Salesforce.

●Employed scraping techniques on large databases, such as LinkedIn and LexisNexis in order to obtain and provide sales intelligence data.

●Collaborated with team members to split up tasks for weeklong projects.

Additional Experience

Intramural Basketball Scorekeeper, University of Maryland, Campus Recreation Services, College Park, MD

Telemarketer, Tell-a-Terp Calling Center, College Park, MD

Senior Lifeguard, Wheaton Woods Pool - Aspen Hill, MD

Education & Professional Development

Bachelor of Science in Sociology 2017

University of Maryland at College Park, College Park, MD

2018

Data Analytics Bootcamp at Montgomery College, Tacoma Park

Culminating in acquisition of unofficial certifications in both R and Python programming languages.

Technical Proficiencies

Microsoft Office Suite CRM Software Database Management Statistical Analysis Quantitative Research Documentation Data Scraping Task Delegation Quality Control Research Record Keeping

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