TORAN ROBINSON

Miami, United States *****

786-***-**** - ad4gxe@r.postjobfree.com

PROFESSIONAL SUMMARY

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across healthcare company environments. SKILLS

Call Center Experience

Organizational Skills

Problem-Solving

Conflict Resolution

Team Leadership

Exceptional Communication

WORK HISTORY

05/2013 to Current Lead Customer Care Representative Centene – Fort Lauderdale, FL

Maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions Performed various clerical duties by filing and faxing documents and creating customer databases

Achieved high satisfaction rating through proactive one-call resolutions of customer issues

Adhered to company policies and scripts to consistently achieve call-time and quality standards

Responded to customer calls and emails to answer questions about products and services

03/2010 to 04/2013 Premium Billing Customer Care Representative Helen B Bentley Family Health – Coconut Grove, FL

Met customer call guidelines for service levels, handle time and productivity Leveraged sales expertise to promote products and capitalize on upsell opportunities

Responded to customer requests, offering excellent support and tailored recommendations to address needs

Delivered prompt service to prioritize customer needs Exhibited high energy and professionalism when dealing with clients and staff Educated customers about billing, payment processing and support policies and procedures