Dominique N. Kelley

**** ******* **. ● Houston, TX 77083

Cell: 832-***-**** ● Email: ad4gwn@r.postjobfree.com Objective:

To continue my career with an organization that will utilize my clerical, administrative, organizational and supervision skills to benefit mutual growth and success. Transferable Skills:

Education:

Southwest High School – Houston, TX

High School Diploma – 2004

Houston Community College – Houston, TX

Business Administration – 2011

1st Class Learning Center – Houston, TX

Phlebotomy – August 2022

Professional Experience:

Neighbors Emergency Center – Pearland, TX – 2021-Current ER Administrative Assistant

Patient registration, checking patients in/out of the ER Insurance Verification and Prior Authorizations

Collect payments, scan charts, and complete ER Audits Assist with other additional administrative task.

SignatureCare Emergency Center – Houston, TX – 2022-Current

(Part-Time) ER Administrative/ Phlebotomist

Patient registration, checking patients in/out of the ER Insurance Verification and Prior Authorizations

Draw blood for tests, transfusions, research, or blood donations Provide assistance if patients have adverse reactions after their blood is drawn Allied Universal – Houston, TX – 2019-2020 (laid off due to Covid-19 Pandemic) ER Scheduling Coordinator

ER Concierge

Surgery Scheduler

Insurance Verification

Scheduling Follow-Ups, etc.

Patient Advocacy Data Entry

Insurance Verification/Collections Appointment Setting/Scheduling Superb Ability to Adapt Organized with Strong Attention to Details Prior Authorizations Excellent Verbal and Written Communication Proficient in current Microsoft Office software Phlebotomy Dominique N. Kelley

8315 Ashlawn Dr. ● Houston, TX 77083

Cell: 832-***-**** ● Email: ad4gwn@r.postjobfree.com Altus Healthcare Management (CBO) – Pearland, TX – 2018-2019 Insurance Appeals Specialist

Research, appeal, and resolve unpaid insurance claims. Respond to correspondence from insurance carriers and third party entities. Stay abreast to changes with procedures, billing guidelines, and laws for specific insurance carriers or payers.

Reviewing and archiving important documents.

Sutherland Global Services – Houston, TX – 2014-2018 Prior Authorization & Insurance Verification Clerk Responsible for verifying in/out of network insurance benefits on patients for assigned patrons. Refer patients to appropriate financial assistance programs via assistance benefit investigations through internal assistance program specialists.

Establish contact with the ordering physician’s office or customer service department to resolve issues concerning missing vital information from patients scanned requisition record Obtain authorizations, referrals, pre-determinations and pre-certifications as required by the patient’s plan.

References:

Available upon request.

Contact this candidate