William Zdanowski

Cliffside Park, NJ *****

Cliffside Park, NJ 07010 • 201-***-**** • ad4gw9@r.postjobfree.com

Professional Summary

** ***** ** ********** *********, designing, and maintaining IT environments.

Experience troubleshooting Active Directory, TCP/IP networks. Support windows PC and Mac applications/operating systems.

Experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.

Strong knowledge and experience with computer/server hardware and software troubleshooting & Testing.

Experience with Help Desk issue tracking systems for the assignment, delegation, and/or resolution of end-user issues.

Experience using centralized management tools for disk imaging, installing software packages, patching, and monitoring IT systems.

4G wireless, IOS and android phones.

Experience using Hyper-V, VMware or another virtualization technology

Network ip cameras various brands, Axis Camera and Getenec security center software, deployment and operation.

Live streaming video YouTube, Facebook social media

Ability to maintain professional communication skills.

Ability to multi-task, work under pressure, and handle interruptions.

Self-motivated

Skills:

Microsoft windows various versions 7, 8 and 10, 11 security and updates patches, Product testing

Laptops, desktop imaging and Configuring computer. Mac / OSX / IPhone IPad support experience.

Change hardrive, memory and battery support.

Microsoft various versions of server 2003, 2008R2, 2012, 2016, 2022, security and updates patches

Microsoft Exchange and outlook / OWA, MS Office 365, Google suite and email

Troubleshoot software and hardware issues on laptops, desktops, tablets, printers and/or smartphones. Knowledge of all Microsoft Office 2007 / 2010 / 2016 applications and other standard office environment software.

Vendors tech support, remote desktop support, VNC/Fast Support

Restored data, operating systems, files, documents and drivers.

Data entry

Application support

Software diagnosis

Customer service expert

Staff education and training

Technical documents comprehension

Skilled in TCP/IP and WAN

Working knowledge of TCP/IP, DNS, DHCP,

Backup Systems, VPN solutions Firewall DHCP, DNS, VPN Troubleshooting

Active Directory, LDAP, backup

Knowledge of CAT 5, CAT 6, single and multi-mode fiber cabling, Terminate and punch down network cables

Proven skills in PC repair, troubleshooting, deployment, and liquidation

Software vendor knowledge Sonic WALL firewall, SonicWALL email security, Kaspersky A/V, Trend Micro A/V, Netmotion wireless VPN, Verizon and AT&T 5g wireless modem,

Hardware, Tech support, Desktops, Desktop support

Extremely organized

Email, Verbal communication skills

Strong verbal communication

Hardware evaluation

Work History

Self employed contract work, Small Business 25 users remote support work.

2023 to present

Desktop support for company employees, Break and fix repair, upgrades

Contract worker for American Info Systems working at Crestron 6 Volvo Drive, Rockliegh NJ

2020 to 2022

Desktop support for company employees, Dell break and fix repair, SCCM image computers, Service Now, Office 365 and Teams, MFA support, Sophos. Bomgard Beyond trust and other remote desktop applications, deploy applications via active directory, Druva backup. Dell laptop/desktop break/fix.

Skills, Windows and Mac support experience, Dell break fix, support. Microsoft Office 365 Outlook and Microsoft Teams install and support and repair.

Fort Lee Police Department, Borough of Fort Lee NJ – Fort Lee, NJ 09/1990 to 03/2019

Computer IT Technician

Configured hardware, devices and software to set up new work stations for employees.

Broke down and evaluated user problems using test scripts, personal expertise and probing questions.

Helped streamline repair processes and update procedures for support action consistency.

Removed and replaced malfunctioning computer parts to correct hardware problems.

Patched software and installed new versions to eliminate security problems and protect data.

Collaborated with vendors to locate replacement components and resolve advanced problems.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Executed various techniques, including [Technique][Technique] to maintain servers and systems on keeping networks fully operational during peak periods.

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Removed malware, ransomware and other threats from laptops and desktop systems.

Uploaded new software, rolled out updates and applied patches to servers upon release to threats from penetrating networks.

Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.

Engaged end users and answered questions via email, phone, website live chat and in forums.

Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.

Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Skills, Windows and Mac support, Dell/Panasonic/HP break fix, support and repair.

Education

High School Diploma: 1984

Cliffside Park High School - Cliffside Park, NJ

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