Karen Maiden - De Young

Peoria, AZ *****

+1-480-***-****

Customer Service agent with about ten years of experience and adept skills to place me at the top of your list when looking for new hires.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

TruConnect Mobile Management LLC Jun 2022- Nov 2023

Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction with mobile services.

Handled billing inquiries, service activations, and troubleshooting technical issues related to mobile devices and plans.

Maintained accurate customer records and documentation of interactions using CRM software.

Educated customers on various mobile products, services, and promotions to drive sales and enhance user experience.

Collaborated with cross-functional teams including sales, technical support, and billing departments to streamline processes and improve service delivery.

Participated in ongoing training sessions to stay updated on new products, features, and industry trends.

Cashier/Customer Service

Shell Gas station/ EZ Mart Nov 2022- May 2023

Processed customer transactions efficiently and accurately using POS systems, including cash, credit, and mobile payments.

Provided friendly and attentive customer service, addressing inquiries, resolving complaints, and ensuring a positive shopping experience.

Managed inventory levels, restocked shelves, and ensured cleanliness and organization of the store to maintain a welcoming environment.

Conducted routine cash reconciliations and prepared daily sales reports for management review.

Promoted sales of convenience store items and fuel products by upselling and cross-selling promotions and discounts.

Implemented security procedures to prevent theft and maintain a safe environment for customers and employees.

Senior Property Manager

West USA Realty Feb 2011- Sep 2018

Oversaw a portfolio of residential properties, including single-family homes, condominiums, and apartment complexes, ensuring optimal occupancy and profitability.

Conducted property inspections, coordinated maintenance and repairs, and addressed tenant concerns in a timely and efficient manner to uphold tenant satisfaction and retention.

Implemented marketing strategies to attract prospective tenants, including advertising vacancies, scheduling property showings, and conducting tenant screenings.

Negotiated lease agreements, enforced lease terms, and processed rental payments and security deposits in compliance with state and local regulations.

Prepared financial reports, budgets, and forecasts, analyzing property performance and recommending strategies for maximizing rental income and minimizing expenses.

Stayed informed about local rental market trends, property laws, and regulatory changes to ensure compliance and mitigate risks for property owners.

Telemarketer

Dearfield Associates Jan 2004- Dec 2014

Conducted outbound calls to prospective clients from provided lead lists, promoting products and services offered by the company.

Engaged prospects in persuasive sales conversations, highlighting key features and benefits to generate interest and drive conversions.

Identified and qualified potential leads based on customer needs, budget, and buying intent, updating CRM databases with relevant information.

Scheduled appointments and follow-up calls for sales representatives to further cultivate relationships and close deals.

Met or exceeded sales quotas and targets, employing effective sales techniques and objection-handling strategies.

Maintained professionalism and adherence to company scripts and policies while delivering compelling sales pitches and building rapport with prospects.

Education

Associate's degree in Principals in real estate- Arizona School of Business and Real Estate - Arizona January 2004 to January 2005

Skills

•Cashiering

•Telemarketing

•Sales

•Cold Calling

•Customer Service

•Inbound calls

•Outbound calls

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