PATRICK M. RANSOM

Candler, NC *****

828-***-****

ad4gts@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• Retired Chief Fire Control Technician (E-7), United States Navy with 24 years’ service

• 10+ years’ experience in computer network design, implementation, and maintenance, including LAN/WAN connectivity and administration

• Mission-focused, detail-oriented, with a strong work ethic and proven flexibility PROFESSIONAL EXPERIENCE

6/22 – 1/24: IT Service Specialist for Flint Group

• Performed IT purchasing for multiple sites across North America utilizing SAP Ariba software.

• Performed ongoing IT housekeeping tasks for North American sites, including upgrading workstation OS remotely, utilizing Lansweeper, Active Directory, and Matrix42 Empirum Unified Endpoint Management (UEM) software.

11/21 – 5/22: IT Service Specialist for Robert Half (six-month contract) for Flint Group.

• Performed help desk functions remotely using TeamViewer, while managing service request tickets using OTRS Service Management Suite.

• Reimaged workstations using Matrix42 Empirum Unified Endpoint Management software.

• Other software programs worked with: Windows Active Directory, Zoom, HCL Notes, Verse, Dropbox, Sophos SafeGuard, OneLogin, and OneLogin Protect. 11/20 – 3/21: Lead Field Technician for Brooksource – an HCA / Mission Health project

• One of three Leads for the complete replacement of IT infrastructure and assets in all Mission Health clinics.

• Performed site surveys, rack installation of routers and switches, new circuit turnup and testing, imaged and deployed new workstations along with supporting peripherals. 9/20 – 10/20: Network Technician for Brooksource - Harris Regional Hospital WiFi AP refresh project 6/19 – 8/19: Shift Team Lead for TEKsystems, Inc. – an HCA / Mission Health VoIP phone migration project

• Augmented Cisco team in deployment then provided technical support for Mission Health staff.

• Aided collection, documentation, and redistribution of IT assets in support of opening new tower. EDUCATION

Bachelor of Science in Computer Science – Information Systems with a minor in Management University of North Carolina at Asheville, Asheville, NC Associate of Science

Asheville-Buncombe Technical Community College, Asheville, NC