RICARDO A. CABRAL

***** *. ***** *** *** Chicago, IL 60633 312-***-**** ad4gt1@r.postjobfree.com EXPERIENCE

Sales Operations Administrator

Viking Cloud (formerly known as Trustwave) Chicago, IL August 2010 – February 2024

● Sales Operations Administrator (’20-’24)

+ Worked on the SalesForce program booking deals following Finance and Legal approvals.

+ Helped sales reps build quotes in SalesForce.

+ Reviewed statements of work and contracts to ensure proper delivery to clients prior to booking deals.

+ Assigned leads to sales reps.

+ Ran weekly reports in SalesForce detailing profits for the week/month/quarter/YTD.

● Quality Assurance Manager for call center (’18-‘20)

+ Monitored and scored call center reps for quality assurance.

● Scheduling Manager for international call center (’16-’18)

+ Created monthly schedule for 40 call center reps for US, Poland and Manilla.

● Support Team Lead for call center (’13-’16)

+ Coached call center reps.

● Support Representative for call center (’10-’13)

● Position obtained via Banner Personnel Chicago Staffing Agency

(2010)

EDUCATION

De Paul University Chicago, IL 1992-1995

● Marketing Major

De La Salle Institute Chicago, IL 1988-1992

● College Preparatory

REFERENCES

William Schneider / Latest Manager / 612-***-****

Anna Styrczula / Latest Supervisor / 630-***-****