Kimerie V. Powe

High Point, North Carolina Phone: 336-***-****

Email: ad4gsz@r.postjobfree.com

Objective:

To secure a position that offers growth and opportunities to learn and further develop my skill set, while continuing to assist in improving the companies established ability. Acquired Skills: Organization, Prioritizing, Professional Communication, RF Devices, Retention skills, and running reports in all categories. Experience:

01/2015-11/2023 Customer Service Rep, Hunter Douglas (Levolor)

• Provided Support for Sales, Marketing, and other customers of the business. • Processed and researched orders, new and existing.

• Manage all orders and corrections as needed.

• Maintained communication be means of email and chat features with all customers. 06/2013-01/2015 Order Processor, Distinctive Personnel (Ralph Lauren), High Point, NC

• Order processing, compilation of tickets, while locating orders throughout the warehouse.

• Efficiently recorded retrieved materials for all orders using RF guns. • Gathered and packed units, neatly, accurately, and efficiently according to locations identified by the SKU.

03/2008-06/2013 Retention Specialist, Sears Operations Center, High Point, NC

• Established rapport with customers holding protection agreement for their appliances purchased at Sears.

• Persuaded customers to retain their relationship with the company to keep their appliances protected.

• Assessed and resolved customers needs.

• Provided feedback to management regarding additional training needed for associates.

References: Available upon request.