Internal

Millicent Jones, CL

Toastmaster's Competent Leader

803-***-****

ad4gsw@r.postjobfree.com

www.linkedin.com/in/millicentkjones

Columbia, SC

Objective Results-driven professional seeking to leverage over 20 years of professional, business, technical & customer service experience in a challenging role. Seeking to contribute dynamic analytical qualities in a business setting with the focus in an analyst role. Proven dedication to the company's mission, I aim to deliver measurable value and drive organizational success through proactive collaboration and continuous improvement.

Experience 2020 – Present Technical Operations Analyst • TD Bank

Solve banking system & application errors for internal employees.

Often recognized through TD Appreciate, WOW praise, monthly commendations

Analyze systems: Active Directory, Remote Desktop for Windows & Mac OS. SQL servers, PROD, DEV & TEST environments. VDI, Azure, Tableau

Remedies utilizing key tools: Knowledge Base & Service Now ticketing systems.

Reconcile techniques in Genesys Workforce management; PeopleSoft; Knowledge Base; Citrix Storefront.

Effectively communicate & maintain proper documentation to deliver accurate findings. 2015-2019 Enrollment Technical Analyst II • Colonial Life

Led technical aspects of enrollment processes, overseeing data management and system integration.

Analyzed enrollment data to identify trends, discrepancies, and opportunities for improvement.

Developed and maintained enrollment systems, ensuring compliance with industry standards and organizational requirements.

Collaborated with cross-functional teams to implement software updates and enhancements.

Provided technical support to end-users, resolving inquiries, and troubleshooting issues promptly.

Generated reports on enrollment metrics, presenting findings to stakeholders and recommending actionable insights.

2011-2015 Business Systems Analyst III • Staples Shared Services Center

Collaborated with stakeholders to understand business objectives and requirements.

Analyzed existing business processes and systems to identify areas for improvement.

Conducted research and gathered data to support business analysis activities.

Developed and maintained documentation including business requirements, process flows, and user stories.

Performed data analysis to extract meaningful insights and trends.

Prepared reports and presentations to communicate findings and recommendations to stakeholders.

Worked closely with development teams to translate business requirements into technical specifications.

Internal

Millicent Jones, CL

Toastmaster's Competent Leader

Experience Continued:

Supported project management activities including project planning, tracking & reporting.

Provided guidance & support to business users during implementation and testing phases.

Continuously monitored & evaluated project performance to ensure alignment with business objectives.

Stayed current with industry trends and best practices in business analysis.

Implemented a new data analysis tool that increased efficiency by a wide margin.

Led a cross-functional team to successfully deliver a key project ahead of schedule.

Identified cost-saving opportunities resulting in savings for the company.

Received recognition for outstanding performance in business analysis.

(Prior professional experience exceeds 10-year work history) Key Skills

IIBA Member & ECBA

Improvement Techniques

Time Management

Planning

Problem-solving

Presenting

(And many more!)

Public Speaking

Adaptability

Leadership

Teamwork

Empathetic

Diligence

Education (Current) University of South Carolina Upstate, BA – Information Management Systems & Media with a concentration in Communications

(2013 – 2015) ITT Technical College, AA – Network Administration (Degree)

(2000 – 2001) University of South Carolina – some Liberal Arts education

(2003 – 2004) Greenville Technical College – Accounting & Legal studies

(2003; 2006-2007) Midlands Technical College – Some Technical education & Project Management

(Certificate)

Leadership Implemented new payment process with Diversity Stakeholders to streamline payment process.

Organized the most successful turn-out (to date) for Toastmaster's membership drive.

"It's not just about speeches."

Network with local and national celebrities for various fund raising.

CASA Board of Directors

Columbia High School: Alumni Association board member

Toastmaster Competent Leader

References available upon request.

Contact this candidate