Customer Service Project Manager
Resume:
Mendota Heights, MN *****
651-***-**** ad4gst@r.postjobfree.com
STEVE MARTINSON-PACKER
SUMMARY: Excellent organization and communication, highly motivated, dependable individual has proven experience with all facets of production, sales, purchasing, dispatching and customer relations.
HIGHLIGHTS OF SKILLS
- Ability to work well with others while managing inbound calls, dispatching technicians, entering service orders and following up with customers.
- Coordinate multiple sales and service projects and contracts based on urgency and deadlines.
- Developed spreadsheets, estimates, proposals, awarded purchase orders and reconciled upon completion.
RELATED EXPERIENCE
Albers Mechanical Contractors, Inc. St.Paul, Minnesota
Service Project Manager – Communication with old mechanical services accounts and solicit renewed relationships. Managed new service accounts and sold several maintenance contacts. Purchased equipment, dispatched technicians and reconciled small projects when complete.
Air Conditioning Associates, Inc. St.Paul, Minnesota
Service Manager - Managed profitable service and maintenance department, scheduled, purchased materials, dispatched, invoiced, negotiated and sold contracts. Followed multiple projects, ordered materials, helped identify problems and analyze proper solutions.
Unisource, Inc Brooklyn Park, Minnesota
Customer Service Representative - Fine papers customer service/inside sales for the north central market area. Call center, order entry, quotation, substitution, resolved discrepancies and expedited existing orders. Purchased non-inventory items for direct and indirect transfer.
International Dairy Queen, Inc. Edina, Minnesota
Assistant Print Buyer - Purchased Point of Sale and Point of Purchase materials to reinforce marketing goals and deadlines. Authored spread sheet budgets, awarded vendors, distribute purchase orders, coordinate distribution, gather invoices and reconcile budget.
Employment History
Albers Mechanical Contractors, Inc. January 2017 to July 2018
200 Plato Blvd West Starting Salary: $39,000/year
St. Paul, MN Ending Salary: $39,000/year
Seven Seasons/ Becker Lawn Service December 2008 to Present
1000 Winston Circle Property Maintenance
Mendota Hts, MN 55107
Air Conditioning Associates, Inc. September 2003 to June 2008
55 West Ivy Avenue Starting Salary: $36,000/year
St. Paul, MN Ending Salary: $58,000/year
College Press August 2002 to September 2003
636 Prior Avenue North Starting Salary: $14/hour
St. Paul, MN Ending Salary: $16/hour
Unisource, Inc. February 1999 to July 2002
9001 Wyoming Avenue North Starting Salary: $13/hour
Brooklyn Park, MN Ending Salary: $15/hour
International Dairy Queen, Inc. February 1996 to December 1998
7505 Metro Blvd Starting Salary: $12/hour
Edina, MN Ending Salary: $14/hour
Advanced Duplicating & Printing, Inc. February 1995 to February 1996
Washington Avenue South Starting Salary: $13/hour
Eden Prairie, MN Ending Salary: $13/hour
No Longer Available
Impressive Print June 1993 to February 1995
1754 University Avenue West Starting Salary: $9/hour
St. Paul, MN 55102 Ending Salary: $10/hour
Dunwoody Industrial Institute - September 1990 to June 1993
Minneapolis, Printing and Graphic Arts Production Certificate
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