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Quality Assurance Customer Experience

Location:
Chicago, IL
Posted:
March 20, 2024

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Resume:

DEANNIA LUCAS

PROFILE

Skilled quality professional with proven attention to details, thorough approach and methodical mindset. Accurate in daily reviews and large-scale analysis. Knowledgeable in Microsoft Suite, R studio, Tableau and reporting.

Capable and experienced with working in challenging environments.

CONTACT

PHONE:

312-***-****

WEBSITE:

https://www.linkedin.com/in/deannia-lucas-12b7b9b8 https://jlucas1980.github.io/

EMAIL:

ad4gr1@r.postjobfree.com

HOBBIES

Cycling

Traveling

Crossword Puzzles

Word scrambles

SKILLS

Data Analysis

Statistical Analysis

MS Office Suite

File management and documentation

Customer experience and control

Ability to multitask

Good communication

SQL

ETL-Extract, Transform and Load Data

Data cleaning

Python(Numpy, Pandas, Sckit-Learn)

Tableau

R Studio

EDUCATION

DePaul University-College of computing and digital media

MSc. Data Science

September 2019-August 2023

GPA-3.5

National Louis University-National College of Education

BA Educational Leadership and Organizational structure

January 2016-December 2018

GPA 3.95

WORK EXPERIENCE

C4 Community Counseling Center Quality Assurance Specialist

April 2022-Present

Maintain and update customer data on SAMHSA Grant using SPARS and Microsoft Excel,

Collects and cleans survey data from Survey Monkey and Microsoft Forms.

Create quarterly reports from SPARS and Survey Monkey using Microsoft Excel.

Generate reports and documentation from EMR database using SQL queries.

Performs other duties assigned by the Quality Compliance Director.

Depaul University-Distributed REsearch Apprenticeships for Master’s (DREAM)

July 2022-December 2022

Studied timing between words by using a t-test analysis on ASL linguistics: mouthing/mouth morphemes

Collected and cleaned data from ELAN software using R studio

Used python to extract data and build datasets for analysis

Produced reports of findings using Tableau

Nan Mckay & Associates Quality Assurance Specialist

May 2020-April 2022

Reviewed and processed 50-100 tenant files daily, to ensure compliance with New York State ERAP (Emergency Rental Assistant Program) regulations.

Notified appropriate staff members regarding quality issues for remediation assistance and compliance.

Organized file management systems to safeguard data integrity and accessibility.

KC’s Academy of Early Childhood Education-Program Director

September 2012-April 2020

Directed activities, supervised and scheduled staff for daily instructions

Maintained compliance with DCFS and Head Start Programs

Planned curriculums for ages 0-5 years



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