Yvette Thomas

Email: ad4gp7@r.postjobfree.com Phone: 929-***-****

Summary

Motivational leader and organizational problem solver with advanced supervisory, team building, and customer service skills. Demonstrated ability to seamlessly transition into roles and drive positive change, enhancing company success. Proficient in utilizing training, monitoring, and morale-building techniques to maximize employee engagement and performance.

Skills

Leadership and Conflict Resolution

Problem Solving and Attention to Detail

Multitasking and Organization

Excellent Customer Service

Effective Communication

Time Management

Adaptability and Flexibility

Punctuality and Reliability

Experience

Spectrum New York, N.Y. 01/2023-06/2023

Sales Specialist

Orchestrated seamless customer onboarding process, addressing individual needs, including service sign-ups, cable connectivity, and mobile service exchanges.

Spearheaded the activation and configuration of new mobile phone services, ensuring clients were set up for optimal functionality and satisfaction.

Conducted in-depth product demonstrations and presentations to potential customers, showcasing the features and benefits of various services and mobile devices.

Proactively followed up with leads and existing customers, resulting in a 15% increase in customer retention rates.

BJs Wholesale Valley Stream, N.Y. 03/2022-04/2023

Assistant Manager

Directed and supervised employees engaged in sales, inventory, cash reconciling, and services for customers.

Examined merchandise to ensure that it is correctly priced and displayed and functionality of merchandise.

Monitored sales activities to guarantee satisfactory service and quality goods.

Instructed staff on how to handle difficult and complicated sales.

Customer service by greeting and assisting customers and responding to customer inquiries and complaints.

Vicar Parking New York, N.Y. 04/2019-06/2021

Valet Attendant

Operated vehicles to parking areas, ensuring safe and secure handling.

Conducted thorough vehicle inspections and documented damages to prevent accountability issues.

Educated guests on parking policies and procedures, providing exceptional customer service.

LOCAL 28 Jamaica, N.Y. 04/2015-04/2019

Metal Fabrication Technician

Utilized power tools for grinding, sanding, and polishing various materials including iron, plastic, and wood.

Interpreted blueprints and schematics to determine optimal placement of ventilation air ducts.

Operated heavy machinery to produce metal products according to specifications.

Fabricated and modified parts using metalworking tools such as hammers, punches, drills, and shears.

Education

CUNY - John Jay College of Criminal Justice BA Criminal Justice 06/2002

CUNY - Kingsborough Community College - Medical Billing and Insurance Specialist Certification 06/2009

Additional Information

Fluent in English and Spanish

Proficient in Microsoft Office Suite

CPR and First Aid Certified

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