ad4gly@r.postjobfree.com 202-***-**** Bon Air, VA 23235

PROFESSIONAL SUMMARY

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems, while delivering superior customer service.

WORK HISTORY

Lucy Transportation LLC. Richmond, VA

Human Resources Manager 05/2022 - Current

● Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.

● Maintained company compliance with local, state and federal laws, in addition to established organizational standards.

● Organized and led staff orientation programs and training to promote collaboration.

● Motivated employees through special events, incentive programs and constructive feedback.

● Briefed new hires on essential job information, such as company policies, employment benefits and job duties.

● Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Safeway Packaging

Central Station Dispatch Supervisor 03/2019- 03/2022

● Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.

● Maintained current knowledge of personnel in the field and completed deliveries or delays.

● Managed communications within assigned territories.

● Relayed work orders and information between work crews, supervisors and field personnel.

MV Transportation. Hyattsville, MD

Dispatcher 04/2016 - 01/2019

● Took clients phone calls and digitally dispatched information (Name, phone number, pick up address, destination address, number of passengers, and if they had any other specific details they needed to tell the driver before the driver arrived to pick them up) on a Computer

● Aided Dispatching system or two way radio

SKILLS

● Proficient with

● Microsoft Word, Excel,

PowerPoint,PBX, and AVL

Mapping

● Work Order Preparations

● CRM Software

● Effective Communications

● Dispatch Recordkeeping

● Speech Clarity

● Work Crew Dispatch

● Customer File Maintenance

● Verbal and Written

Communication

● Route Planning and

Adjustment

● Call Center Software

● Data Entry

● Microsoft Office

● Customer Service

● Decision Making

● Service Requests

● Personnel Monitoring

● Health and Safety Programs

● Negotiation Tactics

● Program Analysis

● Dispute Mediation

● Accident Investigations

● Compensation and Benefits

EDUCATION

Insurance Adjusters

Certification

10/2022

Licensed All Lines Adjuster

● Licensed All Lines Insurance

Adjuster

Deveruex SHS

Kennesaw, Georgia

01/2003

Diploma

GPA: 3.8

● Entered all information necessary for each call into computer as well as paper files of each call

● Mediated customers and clients during route disagreements

● Utilize multiple computer screens for different programs, radios and phones

● Monitor multiple radios for proper routing, traffic updates, & driver assistance.

Stericycle

Dispatch Supervisor 02/2013 - 12/2018

● Handled all incoming alarm signal activities and taking appropriate action

● Served as liaison between vehicle operations and leadership for VIP transportation needs

● Oversee or lead employees working at lower level dispatch

● Research and prepare resources to develop timely as well as efficient workflow

● Customer support and satisfaction

● Keep track of vehicle locations, all tags and gas cards

● Problem solve minor to major issues for customers, customer care representatives and technicians

● Overseeing daily duties assigned to the dispatch team, holding team meetings to keep our employees informed of changes, policies and procedures

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