R. Michael Turturillo

Castle Rock, Colorado *****

ad4gjn@r.postjobfree.com

1-219-***-****

Work Experience

Delivery Driver – non CDL

Pine Melon

Colorado CO

August 2023 to Present

• Delivery Driver for an online grocery store

• When needed pack orders, stock shelves, wash vehicles whatever is needed Delivery Driver

Napa Auto Parts- Store 20

8237 S Holly St Ste A

Centennial CO 80122

August 2023 to Present

• Deliver parts to customers

• Check in and stock inventory

Truck Driver- non cdl

PRO DRIVERS - Denver, CO

March 2022 to August 2023

• Contract driver for Pro Drivers

• I'm assigned to various companies that need drivers.

• Arbor Valley, Total Wine, SPI< Colorado Packing of America, Sid Harvey, Wesco, Copper State, Hercules, Void Form, Colorado Industrial Packing.

• I have delivered trees, plants, landscape supplies, electrical parts, packaging supplies, HVAC Equipment & supplies, Wine, Insulation & concrete form Hospice Field Operations Supervisor

Joerns Healthcare LLC - Commerce City, CO

March 2021 to February 2022

• Directed and managed warehouse work.

• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

• Coached technicians on how to properly accomplish complete setups, breakdowns, and other tasks.

• Scheduled inspections of worksites to gauge technicians' skill and performance in field

• Optimized delivery of hospice equipment by conducting assessments, overseeing work and proactively solving routine and complex problems.

• Collaborated with manager and FOM to assess needs and develop program plans.

• Evaluated warehouse work and developed improvement plans.

• Delegated duties to employees based on skillset.

• Prepared and planned worksites to help jobs run smoothly.

• Kept production team moving forward for the progress in daily site operations.

• Created work crew schedules and delegated assignments.

• Maintained a fleet of 13 box trucks making sure all of them had proper Maintenance and inspections.

Lead Tech-Medical Equipment Tech- Warehouse Tech

Adapt Health 04-2019 to 03-2021 - Lonetree, CO

April 2019 to March 2021

• Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.

• Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.

• Entered and distributed work orders to other technicians.

• Tested components, assemblies and systems to diagnose problems.

• Demonstrated excellent mechanical knowledge of machine design, use, repair and maintenance.

• Enforced compliance with quality standards to maintain production requirements and sustain business operations.

• Fostered relationships with internal and external customers.

• Drove team performance through training, coaching and motivation of line employees.

• Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.

• Recommended corrective and preventive actions to boost product reliability. Warehouse Tech - Delivery & Repair Tech

Kinex Medical Company, Llc - Wausaukee, WI

March 2018 to March 2019

• Maintain the schedule for pickup of CPM Medical Equipment.

• Clean, Bagged & Repaired all Continuous Passive Motion Machine in accordance with rules.

• Adhere to all safety regulations, OSHA, universal precautions and infection control.

• Maintained inventory of all equipment stored on and off property.

• Adhere to all HIPPA Regulations.

• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

• Answered customer questions regarding deliveries.

• Delivered rush equipment on tight schedules to meet account executives.

• Positioned blocks and ties around items to secure cargo during transit. A/R Collections Specialist

Robert Half Company - Accountemps (Front Steps) - Denver, CO February 2017 to March 2018

• Assigned to Front Steps

• Accepted and processed customer payments and applied toward account balances.

• Collected on past due AR accounts approx. 20,000 customers.

• Recovered 500k out of 700k in 60 days

• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.

• Made a minimum of 150 calls per week and followed up by email & documents.

• All Business-to-Business Accounts.

• Interfaced with customers to bring accounts current with suitable repayment plans.

• Routinely contacted account holders with balances over 60 days past due to resolve delinquencies.

• 10 years of Business-to-Business collections.

• Oversaw disputes resolution and reconciliation for 20,000 client accounts.

• Minimized loss by negotiating payment terms directly with clients, consistently achieving 85% recovery rate.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

• Juggled multiple projects and tasks to ensure high quality and timely delivery. President/Owner

Turturillo & Associates, Inc

Management Company- Crown Point, IN

October 2009 to Sept 2023

• Engaged customers and provided high level of service by carefully explaining details about documents.

• Analyzed customer needs and provided best options, upselling products and services.

• Drove client retention by increasing savings opportunities and identifying premium discounts.

• Notified customers of delinquent accounts with attempt to collect outstanding amounts.

• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

• Processed payments over phone and set up recurring drafts.

• Received payment and posted to appropriate customer accounts.

• Arranged for debt repayment and established repayment schedule based on customer finances.

Education

G.E.D.

LaSalle University - Chicago, IL

August 1974 to August 1975

2 years of college in Paralegal

South Suburban College - South Holland, IL

Military Service

Branch:

United States Navy

Service country:

United States

Rank:

E-4

August 1975 to August 1981

• I am a United States Navy Veteran, who has proudly served his country during peace time as I was not old enough to be in the Vietnam War.

• I enlisted in August 1975, and Honorably Discharged August 1981

• I was stationed aboard the U.S.S. Austin LPD-4, temporarily while my ship the U.S.S. Ponce LPD-15 was out on sea exercises.

• I was a 3rd class Postal Clerk and Master at Arms Commendations

• Honorable Discharge Ribbon

• National Defense Ribbon

• Navy Good Conduct Ribbon

• Humanitarian Service Award

• Armed Forces Expeditionary Service Ribbon

• Cold War Victory Commemorative

• Sea Service Commemorative

• American Defense Commemorative

• Expert Pistol & Rifleman

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