Wade Massey

385-***-****

ad4gjb@r.postjobfree.com

Salt Lake City, UT

SUMMARY

Technical Analyst/IT Asset Manger with a focus on client satisfaction and managing physical IT Assets within the company. Experience with tracking, delivering, and receiving assets as needed. Working remotely and in person in assisting end users.

Troubleshooting Proficiency

Asset Tracking Proficient.

Vast Technical Knowledge

Education

Experience

MATC 2004 - 2005

CompTia 2011

NICE Inc.

Sandy, UT

IT Asset Manager/IT Technical Support,

Jan. 2021- Present

Managed over 2000 assets which included ordering, deploying. service, maintaining and disposing of older assets.

Assisted in onboarding process by imaging 15+ laptops weekly using SCCM.

Reduced Asset queue from 300 tickets down to 30.

Hardware maintenance as needed, HDD/SSD or RAM replacement on hundreds of systems.

Ordered equipment and software for many of the IT departments, including Service Ops and Networking tems at NICE.

Displayed courtesy and strong interpersonal skills with all customer interactions.

HCA

Draper, UT

September 2010 – September 2020

Tech Analyst/Application Analyst/Security Analyst

Provided advanced level IT support to over 1000 company personnel.

Resolved customer complaints and concerns with strong verbal skills.

Supported customers with network connectivity issues.

Provided thorough support and problem resolution to customers.