GHULAM ABBAS

+1-832-***-**** ad4giq@r.postjobfree.com Houston, Texas

www.linkedin.com/in/ghulam-abbas-02440318

PROFESSIONAL SUMMARY

Results-oriented IT professional with 17 years of extensive networking experience in a challenging and technology-driven environment. Recognized expertise in configuring and installing diverse network devices and services from industry-leading vendors such as Cisco and Juniper. Possess hands-on experience in routers, switches, firewalls, load balancers, VPNs, QoS, and NAC. Proven track record in the analysis and design of voice networks, LAN/WAN data networks, wireless networks, and network management systems. Adept at managing all network operational resources, troubleshooting connectivity issues, and implementing effective solutions. Skilled in high-level and low-level network design, escalation of complex issues, and successful implementation and maintenance of a countrywide Network Monitoring Platform using SolarWinds NPM. Demonstrated success in configuring and deploying backup media, NAC projects, IP phones, and LAN/WAN security. Solid understanding of protocols, networking services, and the OSI model, with hands-on experience in monitoring tools, WLAN, and security concepts. Committed to maintaining client infrastructure, monitoring and proactively maintaining servers, workstations, and employing diversified tools like SolarWinds for system performance monitoring. Proactively responds to inquiries, troubleshoots issues, and efficiently manages SD tickets to meet defined TAT.

EXPERIENCE

Sr, NOC Officer Oct 2016 - Present

MCB Bank Ltd, Islamabad

Orchestrated the expansion of MCB Network (LAN / WAN) for online branches, employing cutting-edge LAN/WAN technologies like WiMax, DXX, VSAT, OFN, DSL, etc.

Oversaw the monitoring and troubleshooting of Core Network Nodes, including Fiber Connectivity, Routers, Switches, UPS, and Upstream Bandwidth

Implemented state-of-the-art LAN infrastructure for connectivity, deploying technologies such as DHCP and routing protocols like RIP v2, OSPF, and EIGRP

Executed the deployment and configuration of IP Telephony, including Cisco routers (2600, 1841, 1700, C1121X-8P, C1111-4P) and Juniper routers (J2300, SG20, SRX100, SRX210)

Led the team in ensuring network security in MCB LAN and WAN, troubleshooting Core Juniper/Cisco issues, and managing trouble tickets promptly

Contributed to the decommissioning of servers, server upgrades/patching, and IO recovery for Routers and Switches

Mentored team members for enhanced security information analysis and ensured timely handling of events according to established procedures

SOC Analyst Aug 2015 – Oct 2016

MCB Bank Ltd, Lahore

Provided critical support for information security operations in a 24x7 environment

Monitored user activities, reviewed logs, and proactively identified potential security incidents

Utilized Mitre ATT&CK framework to detect, analyze, and respond to cyber threats, enhancing incident detection and response

Ensured the integrity of the security infrastructure by monitoring real-time interfaces of critical security controls

Analyzed collected data to determine trends in the security environment of the organization

Telecom/Branch Support Officer Apr 2010 – Aug 2015

MCB Bank Ltd, Islamabad

Monitored, maintained, and troubleshooted computer systems and networks for LAN users and remotely connected branches

Coordinated with vendors for new branch openings, relocations, and change of premises.

Provided continuous support to keep the branch network and ATM operational, smooth, and running

Configured Cisco NAC on branch switches/PCs and managed multiple cases simultaneously

Addressed issues related to L-1 troubleshooting, down links, and telecommunication links

Installed and configured approved Kaspersky Anti-Virus, Windows OS, Java, J Initiator, and other software used in MCB Bank

Desktop/LAN Support May 2007 – Apr 2010

MCB Bank Ltd, Multan

Resolved complex systems and networking issues, ensuring seamless growth and expansion

Monitored, maintained, and troubleshooted computer systems and networks for LAN/VNV users and remotely connected branches

Installed/upgraded network/server systems and supported Lotus Notes, Outlook Express, and Microsoft Outlook

Managed IT projects, tracked implementations, and practiced downtime risk management.

Conducted networking system analysis and ensured customer support/satisfaction

SKILLS

Network Administration Network Design Routing Protocols Troubleshooting and Diagnostics Technical Support and Mentorship Telecommunication and Branch Support Communication Technologies Deployment

EDUCATION

Master of Science (MS) in Multimedia and Communications May 2008

Muhammad Ali Jinnah University, Islamabad

Master of Science (MSc) in Computer Science May 2003

Bahauddin Zakariya University, Multan

INTERNATIONAL PUBLICATION

Ifraseab Afzal, Ghulam Abbas, “MPEG-21 REL Profile for Ambient Mobile Domain”, IEEE AISPC07 Conference in Denmark

AWARDS/RECOGNITIONS

●MCB Spot Award- NOC Team Feb 2020

●MCB Star Award- NOC Team Mar 2018

●MCB Spot Award- NOC Team Jun 2013

●MCB Spot Award- Network Support Team Jan 2011

Languages

English Hindi Urdu Punjabi Saraiki Hindko

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