Customer Care Data Entry

MADELYN HICKS

** ******* ** *********** ** · 774-***-****

*************@*****.***

Energetic and dependable worker. Meticulously organized with a keen eye for detail. Very motivated and eager to learn new skills.

2018-2019

LIFE CARE CENTER OF AUBURN CNA

ADL

Data entry

Distributed meals

1:1 psych watch

2019-2020

New England Family Dentistry and Braces Call Center Customer care representative

Scheduled/rescheduled appointments for multiple offices Worked with Eaglesoft

High volume phone calls

2O20-2023

PUTNAM FAMILY DENTAL

Front desk receptionist/ Scheduled appointments, handled high volume phone calls, treatment plans,insurance verification, sending claims Worked with Dentrix

EDUCATION

JUNE 2018

1

DIPLOMA, SHEPHERD HILL REGIONAL HIGH SCHOOL

MAY 2018

CNA CERTIFICATE, CPR AND FIRST AID,BAYPATH REGIONAL VOCATIONAL TECHNICAL HIGH SCHOOL

SKILLS

Experience with Eaglesoft and Dentrix

Experience with Billing, treatment plans and high phone call/ patient volume Customer Care

Technical writing

Proficient in Microsoft programs

Works well under pressure and high stress situations Self-motivated

Great multitasking skills

Excellent time management

Works well with others

Problem solving skills

Critical thinking

Med certified

Flexible and Adaptable

2

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