JANICE

ABAKAH

**** **** *** **** *** **** Euless

Texas 76040

469-***-****

ad4gge@r.postjobfree.com

Janice Abakah

.

OBJECTIVE

To excel in a business-oriented environment by utilizing my strong interpersonal and problem- solving skills to help achieve the company's goals. EDUCATION

B.A Sociology and Linguistics University of Ghana 2010 – 2014

EXPERIENCE

Customer Relations and Logistics Coordinator Frigate Logistics AUGUST, 2021 – TO DATE

Coordinate safe, efficient, and cost-effective transportation of goods.

Address customer inquiries and resolved issues promptly.

Manage communication with carriers and maintained customer relationships.

Oversee documentation and improved customer service processes.

Collect and analyse performance data, taking proactive measures for improvement.

Collaborate with cross-functional teams and mentored new team members.

Actively incorporate customer feedback and participated in special projects Host Engagement Coordinator Cedi Space

NOVEMBER, 2020 – JUNE, 2021

Actively reached out to potential hosts, nurtured relationships, and conducted market research.

Maintained effective communication with potential hosts, ensuring their comfort with the platform.

Addressed host-related issues and monitored performance metrics.

Collaborated with marketing and product development teams to share insights.

Achieved goals related to host acquisition and on boarding. 2

Experience Sales Executive Titan Trade

JANUARY, 2019 – NOVEMBER, 2019

Conducted telesales, researched competitors, managed client leads, and handled client relationships.

Underwrote and administered accounts and developed retention strategies.

Managed online and telephone sales inquiries.

Service Delivery Officer Surfline Communications Limited SEPTEMBER, 2015 – NOVEMBER, 2018

Engaged with customers, managed provisioning, and supported sales teams.

Conducted customer visits and managed revenue and subscription reports.

Resolved customer complaints and facilitated communication.

Streamlined solution implementation and improved lead assignment.

Managed daily activations and customer records.

Coordinated departments and provided administrative support.

Organized meetings and managed static IP sales.

Maintained departmental sales records

Performed administrative work

Activities: Served as the Welfare Ambassador for the Commercial team. SKILLS

Commitment to customer excellence

Good Leadership and Interpersonal Skill

Excellent organizational skills

Good Marketing, Negotiation and

Communication Skills

Proficient communication skills

Self-Management

ACTIVITIES

President for the Sponsorship Committee of Jean Nelson Aka Hall, University of Ghana (2013- 2014)

Welfare Ambassador for the Commercial team at Surfline Communications Limited

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