Shaquayla James

Customer Service/ Healthcare/Manager

Whiteville, NC 28472

ad4g6a@r.postjobfree.com

+1-910-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Solutran Inc/ROI Tech Support - Whiteville, NC

October 2022 to Present

Answer calls, order member's products, issue members new card, transfer member to their health care provider. Document the calls of each member for the reason of their call. CSR EXTERNAL

Everise work from home - Arizona

August 2022 to January 2023

Assist customers with their medicare information.

Emergency Medical Dispatcher

Healthcare dispatch - Azalia, IN

March 2021 to August 2022

Answer calls and ask patient questions to their emergency, so I can direct the appropriate Nurse, or 911 to help them

Customer Service Specialist

Intuit - North Carolina

December 2021 to April 2022

Answer calls from cx and help them with any problems or concerns they have about their taxes Write in the car notes about the reason they call and any questions they had I would resolve any issues the cx called in about. And if it was something I couldn't help them with I would transfer them to the right department

PCA Personal Care Assistant

Community Based Care - Whiteville, NC

November 2021 to April 2022

Prepare a hearty healthy meal for the client

Bathe client

Feed client

Take client out into the community for daily living skills Groom client

Stow

Amazon - Charlotte, NC

July 2021 to December 2021

Scan items into the facility so they can be shipped out to customers Group Home Manager

Mid State Systems - Fayetteville, NC

April 2018 to August 2020

Set staff work schedule

Handle clients doctor's appointment

Provide the extra care for clients and making sure that their needs are met. Cashier/Customer Service

Vasco Gas - Tabor City, NC

October 2018 to January 2019

Respond to customers. Answer customers questions. Count shipment orders. Sell gas as well as items from the store. And close down my shift and get paperwork from that shift. Cashier/Customer Service

hasty mart - Chadbourn, NC

September 2018 to January 2019

Answer customers questions. Count shipment orders. Sell gas as well as items from the store. And close down my shift and get paperwork from that shift.

Office Assistant

Department of Aging and Adult Services - Whiteville, NC April 2012 to November 2015

Put patient's information into the computer file using excel format. Answer calls and give the accurate information about the company or needs, use copy machine and fax. Education

High school in Computer Science

Whiteville High School - Whiteville, NC

August 2006 to June 2010

High school or equivalent

None

Skills

• Microsoft (8 years)

• Computer Science

• JavaScript

• Software Development

• Computer Networking

• Web Development

• Computer skills (10+ years)

• CRM software

• Customer support

• Communication skills

• Customer service

• Windows

• Sales

• Driving

• Caregiving

Languages

• English - Expert

Certifications and Licenses

CPR Certification

First Aid Certification

Assessments

Call center customer service — Proficient

April 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Delivery driver — Proficient

May 2022

Interpreting instructions or signs and solving problems Full results: Proficient

Home health aide skills — Proficient

April 2022

Providing care to patients in a home setting

Full results: Proficient

Sales skills — Proficient

April 2022

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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