Customer Service Hospitality Management
Resume:
P.O. BOX 438**-*****,
Nairobi, Kenya.
Gender: Female
Nationality: Kenyan
Marital status: Single
Religion: Christian
Languages: English, Kiswahili
ad4g51@r.postjobfree.com
Judy Nthenya
PROFILE Career objective:
I am a hospitality management professional
with a diploma in the field and a passion for
excellence. I am looking for a challenging,
motivating and rewarding position that will
allow me to utilize my skills and experience in
the hospitality industry. I am eager to learn and
adopt new skills and deliver high-quality output
in every task I undertake.
EXPERIENCE
1) Waitress/Barista - March 2023 – Present
Kenyatta University coffee house and bakery.
Key responsibilities:
a) Greeting and serving customers in a courteous and professional manner b) Taking orders and delivering them to customers in a timely manner c) Preparing and serving drinks following recipes and standards d) Cleaning and sanitizing work areas, utensils, equipment and seating areas e) Educating customers on the menu and making recommendations based on their preferences
f) Complying with health and safety regulations and policies 2) Waitress/Cook - September 2022 – March 2023
Kenyatta University Eastern Kitchen.
Key responsibilities:
a) Preparing and serving food and beverages to students, staff, and visitors b) Taking orders and delivering them to customers in a timely manner c) Following recipes and standards to ensure food quality and safety d) Cleaning and sanitizing work areas, utensils, equipment and seating areas e) Communicating with the rest of the kitchen staff and the dining manager to ensure smooth operations
f) Complying with health and safety regulations and policies 3) Internship - November 2021 – January 2022
Maple Inn Hotel.
Key responsibilities:
a) Greeting and serving customers in a courteous and professional manner b) Taking orders and delivering them to customers in a timely manner c) Preparing and serving drinks following recipes and standards d) Cleaning and sanitizing work areas, utensils, equipment and seating areas e) Educating customers on the menu and making recommendations based on their preferences
f) Complying with health and safety regulations and policies EDUCATION
1) Kenyatta University, 2019 – 2022, Nairobi
Diploma in Hospitality Management
• Managing food and beverage service
• Front office and reception operations
• Housekeeping and accommodation management
• Sales and marketing strategies
• Hospitality technology and systems
• Strategic management and leadership
2) Kiwanja vocational training center, January 2019 – March 2019, Nairobi Certificate in Computer Packages
COMPUTER SKILLS
• Proficient in various operating system platforms.
• Office suites (Microsoft Office, G Suite)
• Presentation software
• Spreadsheets (Excel, Google Spreadsheets)
• Microsoft Excel
• POS system
3) AIC Sengani Girls High School – 2015-2018
Kenya Certificate of Secondary School (KCSE) – Mean grade: C 4) Kenyatta university primary school - 2006-2014
a) Kenya Certificate of Primary School (KCPE)
PERSONAL ATTRIBUTES
Excellent analytical, communication and interpersonal skills. Able to work under pressure and meet deadlines.
Self-motivated and persistent.
Great team player and can also work well autonomously. HOBBIES AND INTERESTS.
I enjoy reading, traveling, cooking.
I enjoy being of service and learning new skills
Acting as a peer mentor and providing guidance to younger students from my community. REFEREES.
Dr. Leah Maringa ad4g51@r.postjobfree.com 071*-***-*** Mohammed Dakane Manager maple inn 071*-***-***
Paul Gichuhi In charge KU coffee house
and bakery
Edith Wairimu Supervisor KU coffee house
and bakery
Contact this candidate