Amanda Baronia

Plainfield, Il, ***** 412-***-**** ad4g4h@r.postjobfree.com

SUMMARY:

Experienced retail Store Manager, with 10 years of experience, in payroll, benefits, talent acquisition, on boarding, training, and employee relations. Strengths in communication, relationship management, large scale organization, time management, detail oriented, and process development. BS in business.

CORE CAPABILITIES:

CREATING HIGH-PERFORMING TEAMS:

● Supervise 5-7 associates and report to the Region Team Lead for 24 store territory.

● Ensure all 70 associates, in the region where exceeding corporate and customer expectations.

● Critical conversations with peers to continue district development.

● Increased customer survey satisfaction results by 37%.

● Communicated with internal staff, clients, borrower, and other associated outside agencies to facilitate all closing issues in a timely manner.

● Served as liaison between internal and external clients. DEVELOPMENT & COMPLIANCE:

● Manager employee lifecycle from application through onboarding and training to acquire and orientate team members to foster employee engagement and continuing team morale.

● Spearhead regional training center for all associates at 24 locations, ensuring new programs are delivered efficiently and effectively to all managers and associates.

● Trained and mentored new General Managers in the Pennsylvania, and Illinois regions.

● Maintain teams’ compliance with all company HR policies and practices.

● Coached and developed associates to provide candidates for promotion and future growth opportunities.

● Monitored compliance with all federal and state laws and regulations.

● Revised files to ensure all documents, loan terms, and regulatory disclosures were correct and evaluated all documents were in compliance with company policies and procedures. Working a 135 file pipeline.

RESULTS-ORIENTED:

● Produce work schedules for 15 employees to maximize efficiency and leverage human capital in Kronos.

● Meet regularly with Target Optical Doctors to discuss current performance and collaborate on strategies to arrange the delivery of all components of the convenient, collaborative and consultative eye exam experience.

● Appointed, by regional managers, to be on a board consisting of SM and department heads, to develope new company initiatives.

● Increased sales by 32% in 2018 and 30% ytd in 2019; Raise profitability of store by 32% in a six month period.

● Hit sales goal 3 years earlier then companies projection. CROSS-FUNCTIONAL PERSPECTIVE:

● Facilitate all aspects of a retail optical vision center including P&L analysis, drive sales, customer service, inventory control and associate development.

● Independently managed all sales, customer service, general accounting, financial reporting, administrative, purchasing, inventory control, and staffing functions for a corporately owned vision center.

● Elected to be return on inclusion and investment captain.

● Upgrade 7 stores to consistently and efficiently meet corporate and divisional expectations for sales, merchandising, customer service, and store operations.

● Prepare financial analysis, funding, and reporting of costs and expenses related to home sale closings and expense management.

PROFESSIONAL EXPERIENCE:

Luxottica (Target Optical) - Team Lead: Warrenville, IL 2015 to Present Luxottica (Pearle Vision) – General Manager: Pittsburgh, PA 2011 to 2015 PNC Mortgage – Home Loan Closer 2010 to 2011

National Link LP – Closing Coordinator 2009 to 2010 EDUCATION

B.S. Degree in Business, with a concentration in Marketing and Management, The Pennsylvania State University, 2009

Awards and Recognitions

● Student Leadership Award

● THON Chair, Student Government Treasurer, Leadership Conference

● Onesight Clinic

● Promoted to higher volume locations within company

● Ran multiple locations at one time

● Elected to arrange regional marketing

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