MICHAEL ESKRIDGE

ad4g4f@r.postjobfree.com 901-***-**** Memphis, TN 38109

Summary -

Accommodating Customer Support Specialist with documented history of exceeding customer and patron

expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction

through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions,

Skills

© Report Preparation

© Customer Relationship Management

Experience

© Customer Service

© Quality Assurance

Exceptional Medical Billing and Consulting

Group Memphis, TN

Call Center Representative

07/2021 - 02/2024

MEMS Amazon Fulfillment Center Memphis

TN

Amazon FBA Seller

05/2018 - 01/2021

Education

Fairley High School Memphis, TN

High School Diploma

05/2009

Adhered strictly to all applicable laws and regulations pertaining

to customer privacy rights

Developed effective working relationships with team members

‘across multiple departments,

Attended regular training sessions on updates and changes within

the industry or organization,

Conducted market research to identify new products and trends in

the Amazon Marketplace.

Created product listings, optimized titles, descriptions, bullet

points and images for maximum visibility on search engine

results

Developed pricing strategies to ensure competitive positioning

within the marketplace.

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