DHARMESH SHAH, MBA

Irvine, CA *****

ad4g0w@r.postjobfree.com 714-***-**** https://www.linkedin.com/in/dharmeshbshah

EFFECTIVE HANDS-ON Quality Assurance (QA) Manager

Risk Mitigation / Diligently Execute Key QA Strategy for Strategic Software

Experienced QA Manager and Scrum Master with excellent organizational skills and attention to detail supporting large, critical business applications in a dynamic and fast-paced environment with distributed global teams. Completed software releases of multiple projects using collaboration, strong analytical skills, and strong problem-solving skills managing large cross-functional teams adhering to strict quality standards as well as bringing order to complex issues and ensuring the result aligns with the business requirement. Move easily between big-picture thinking and managing relevant details. Committed to delivering secure enterprise software that is easy to use and maintained with outstanding user and customer experience.

Received CEO award for outstanding quality assurance outcome. Highly motivated and committed Subject Matter Expert (SME) in ECOM for Electric vehicles, residential real estate websites, machine learning, AI data capture, big data analytics, records management, content management, and case manager workflows.

Areas of expertise/skills include:

Software Testing and QA Management: Test Strategy, Test data preparation, data integrity/management, data migration, test data validation, Requirements Management, Smart testing, Risk Analysis, UI/UX design, Workflow, Agile Development, Beta Testing, Debugging, Test automation and manual testing, Mobile app testing for iOS, and Android, Performed integration and end-to-end tests, Blackbox, BDD, Usability testing, Translation for local language support, Performance testing, Exploratory testing, User acceptance testing, Web accessibility (WCAG 2.1 AA, WAI-AIRA, and 503), Longevity & Stability, SharePoint

Infrastructure and Tools: SaaS on VMWare ESX, Azure and AWS, Windows, Linux, and Unix operating systems, Jenkins, Bug Tracking TFS, Trello, Microsoft team manager/Azure test plan, Git/GitHub, JIRA, RQM, RTC, Zephyr plugin for JIRA, JQL, and Test link. Performed software QA Automation Selenium Web Driver for UI, for UI Performance JMeter, Stress & Load Testing, Relational Databases (DB) Oracle, SQL quarries, DB2, MariaDB/MySQL, NoSQL, Electronic commerce, Stripe, Plaid, Apple Pay TransUnion smart move, Sift, RMS, Teams, Slack, Microsoft/MS Office 365, and Business Intelligence reports. Browser debugging in (Chrome, Edge, and Firefox), ATS, Waterfall, Presentations

Development Technologies: Software development life cycle (SDLC) with user-centric design, software engineering, scrum methodology, Java, .Net, ASP .Net, Tomcat, Python, Apache, J2EE, unit testing using sonar cube, Mockups, continuous integration/continuous delivery (CI/CD), Peer review, Microservices, docker REST API’s/Web Services, JSON, XML OpenAPI, Appium, Postman, ReadyAPI, Third-party integration test, SQL Scripts. DocuSign, Browser Stack, Figma, InVision. Kanban, Snowflakes

Quality matrix and analytics: Data-driven Quality Metrics Dashboard, Analyze Log Aggregator – Kibana Expert, Security Tools Blackduck, OWASP-ZAP, IBM Appscan. Intuitive, engaging, and lag-free User Interface, Analytical Skills, Business Analysis, Communication, Management Accounting, Project Budgeting & Management

Customer Support and Escalations: Avoid waste by triaging customer issues, Zendesk, ServiceNow, TFS, flexible with escalation resolution, and L3 Customer service along with sprint deliverables.

PROFESSIONAL EXPERIENCE

Qmerit.com (a Schneider Electric company) Irvine, CA

Quality Assurance Manager (Oct 2022- Nov 2023)

QMerit is a leading, AI-based workforce management Azure platform for electric vehicle charger installation. The installations are graded into different tiers as per the distance of the electrical panel from the charger.

DHARMESH SHAH ad4g0w@r.postjobfree.com 714-***-****

Identifying trends in delays and merged releases by analyzing sprints, escalations, and projects. Successfully addressed the issue of engineering spending over 50% of its time on firefighting by optimizing qualifying environments from 6 to 3, leading to cost reduction and establishing predictable release cycles.

Improve efficiency: Automated regression testing, reducing the testing time from 1 day to 2 hours. Embraced industry best practices for desktop and mobile device testing resulting in 22 stable, reliable bi-weekly releases that met a revenue target of 30 million early in September 2023 including securing a Tesla pilot project in Florida.

With leadership skills managed product development with QA strategy, release management, and prompt escalation management and contributed to the development of a quality workforce management platform significantly reducing defects and boosting customer success.

Managed software products with multiple complex quality assurance projects to completion, demonstrating a strong understanding of project management principles. Subject matter expert with technical knowledge and a customer advocate contributed to the product requirement during technology roadmap discussions.

Customer-facing: Established a hotfix process for the timely resolution of critical customer escalations by performing root cause analysis (RCA)/troubleshooting/investigations/triage of the Zendesk tickets as per business needs. Used Power BI for insights into reports.

Being self-motivated led the implementation and rollout of QE processes, aligning them with objective key results from business/customer; led user acceptance test UAT sessions with Business and communicated business risks and demonstrated flexibility with the mitigation plans based on testing outcomes.

I regularly tracked and analyzed KPI data to drive continuous improvement initiatives. Oversaw the application process of QA testing methodology/techniques resulting in exceeding quality goals and customer satisfaction.

Test Engineering initiative and resource planning: Test case management with comprehensive prioritized test coverage with well-structured test plans, test scenarios/cases, capacity plan, test estimation, and schedule. Track test execution progress, and defect analysis with efficient time management skills delivered on time.

I mentored a high-performance global QA team with 10 direct reports and a dotted line to a 15-member development team through strategic planning, collaboration, cross-training, internal mobility, process improvements, and best practices, tracking stories on the dashboard, and communicating status to the stakeholders.

Prioritization: Mandated the inclusion of priority 1 test cases for API and UI testing for every sprint into the regression suite for automation testing framework with Selenium and Java

Hiring the right candidate for the role and streamlining the organization's compensation Structure resulting in improved employee satisfaction

Innovate with the DevOps team to create health check and service check dashboards for key services monitoring and alerting, drastically increasing SLA/uptime for the website

Apartments.com (Costar Group) Irvine, CA

Tech Lead Software Quality, ECOM for Residential Real Estate Industry (Aug 2019 to Oct 2022)

Lead QA in an extremely high-paced, cross-functional Windows-based technology group at Apartments.com, deploying applications on a hybrid cloud consisting of on-prem and AWS cloud. The placard and the click card sizes were based on grading Diamond, Platinum, Gold, Silver, and Premium, as a lead, disposed of all wasteful “work” and vastly accelerated productivity for essential work. Noteworthy Accomplishments:

Analyzed Kibana logs post-release, ensuring the resolution of critical production issues even before customers.

Under my supervision delivered 48 stable sprints and numerous special projects with customer-centric features.

Innovated constant hotfixes to prompt hotfixes scheduled on Tuesdays and Thursdays only.

They achieved a consistent revenue increase of over 10% for three consecutive years, along with expanded market share through the successful release of online leasing and payments.

Built the right team through rigorous interviewing, regular mentorship one-to-one meetings, team building outings and lunches, and motivation by encouraging personal growth goals.

Built the right processes for best-scenario outcomes: hotfixes, triage, automation issues, and a quick start for new hires. Provided feedback for continuous improvements through retro action items.

Mandated that all the user stories have detailed acceptance criteria and definitions of done to make engineering effective and efficient by eliminating waste, avoiding frustration, and creating customer delight.

Accelerated release cadence in just 3-week sprints and completed a release spread over multiple scrum teams and products. Exploratory testing for top 10 mobile devices for iOS(iPhones) and Androids.

Release projects had zero hotfixes 98% of the time. Created an automation backlog, functional, non-functional, and automation testing strategy.

DHARMESH SHAH ad4g0w@r.postjobfree.com 714-***-****

Created a TFS dashboard for the management team showing critical quality metrics. Led and supervised the effort for hotfix testing of critical production defects reported by customers.

My technical skills saved 40% of wasted time and increased customer satisfaction through bug triage.

Created an effective capacity plan and due to my time management ensured a timely quality release schedule.

Lead members spread over multiple scrum teams for functional testing and UI automation using selenium, C#, and spec flow through the entire test life cycle right up to the release.

Ephesoft a Kofax company Irvine, CA

Software Quality Assurance Leader and scrum master, AI Data Capture Industry (Aug 2016 to Jun 2019)

Extracting meaning from data with Java-based Intelligent Data Capture and Data Analytics with machine learning.

Noteworthy Accomplishments:

Provided management consultancy to improve their performance in a way that meets the organizational quality objectives.

Analyzed and identified customer bug trends using JIRA dashboards, collaborated using Confluence and implemented lessons learned from customer tickets and Level 3 escalation to improve the quality of software by 15% in the first six months of 2016, and 5% in 2017 and 2018 respectively.

Contributed to stable releases with new features, surpassing customer expectations over three years. Streamlined releases to 2 major and 2 minor releases per year, playing a pivotal role in increasing revenue from 12 million to 20 million.

Instrumental in setting up the engineering processes to get HP accreditation and attract VCs.

Mentored and led engineering using agile development methodology to create a high-performance, quality-focused culture.

Coach, mentor, and manage a team of 10 QA direct reports for career development; Provide technical and strategic leadership to Quality Engineers based out of onshore and offshore locations.

Led the implementation and rollout of QE processes, aligning them with business/customer needs; led UAT sessions with Business and communicated business risks and mitigation plans based on testing outcomes.

IBM Costa Mesa, CA

Lead QA Engineer and scrum master, Data Capture Industry (May 2011 to June 2016)

Supported complex N-tier (multiple servers) mission-critical Windows applications for document capture and high-speed data extraction.

Completed accessibility compliance audit of Datacap product in 2 months with my technical and strong written communication skills, enabling the sales team to participate in a government bid of over $10M.

Drove new feature development and escalation for multiple releases focusing on functional verification, accessibility, localization/globalization, security vulnerability, regression, load/stress testing, and automation.

Collaborated with peers and teams by providing technical guidance, domain expertise, coaching, and problem-solving to drive stories to completion.

Led development of test approaches estimation and planning, using agile development methodology, and implemented 80-20 rule, increasing efficiency and effectiveness for executing test cases for the user story.

Analyzed and identified trends to employ lessons learned from iteration closing and Level 3 escalation, enhancing software quality by 35%. Handled escalations, boosting customer satisfaction by 10%.

Delivered release estimation and prioritized product backlog, minimizing technical debt to less than 15% and augmenting customer satisfaction.

IBM Costa Mesa, CA QA Engineer, Data Capture Industry FileNet Data Capture (Aug 2007- May 2011)

IBM Costa Mesa CA QA Engineer, Java-based Record Management Industry (July 2006 - Aug 2007)

FileNet Costa Mesa CA QA Engineer, Java-based Case Manager (Dec 2003 - July 2006)

EDUCATION

Master of Business Administration (MBA)

WEBSTER UNIVERSITY, Irvine, CA

Bachelor of Computer Engineering/Computer Science (BE)

MIT, India

PROFESSIONAL DEVELOPMENT

Sysops on AWS, Certified Professional Scrum Master, Toastmasters leadership and public speaking, Secure

Engineering, SQL Server 2012, Multiple Agile Development, Project Management, Oracle DBA & Architecture at UCI, IBM Record Manager, IBM FileNet P8 Foundation

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