Customer Service West Palm
Resume:
Niki Brown
West Palm Beach, FL *****
****.****@*****.***
Willing to relocate: Anywhere
Work Experience
Customer Service Staff/Cashier
Publix - Palm Beach, FL
January 2022 to Present
A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization. Customer Service Representative / Teller
Community Choice Financial - West Palm Beach, FL
May 2019 to Present
Bank Customer Service Representatives / Tellers are responsible for providing exceptional customer service including
efficient and accurate transaction processing. Accept deposits, loan payments, process checking and savings account
withdrawals. cashed checks. potential customers and co-workers. Customer Service agent
Flight Services & Systems - West Palm Beach, FL
October 2016 to Present
Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify
account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders,
refunds, or exchanges. less
Customer Service Representative
Flight Services & Systems - Lake Park, FL
June 2017 to June 2018
• Managed customer accounts
• Greeted customers
• Handled reservations
• Resolved customer issues
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
• Operated the cash register
Skycap Wheelchair Attendent
American airlines - West Palm Beach, FL
February 2015 to May 2016
Responsibilities
Assisted passengers to gate ( wheelchairs), assist with boarding and unloading of plane. Skycaps can also be required to check or carry luggage from the curb, flag down taxis, or perform other services for customers. A skycap must assist elderly or disabled passengers. They may also be responsible for cleaning terminal floors,
windows, and counters. less
Customer Service Agent
American airlines - West Palm Beach, FL
February 2014 to May 2016
Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify
account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders,
refunds, or exchanges. less
Home Health Aide
Care Giver Service (CSI) - West Palm Beach, FL
May 2013 to December 2015
Responsibilities
Activitiy of daily living, meal preparation, personal care, Skills Used
Hard work, companionship, close patient care, confidentiality, empathy, compassion Monitors patient condition by observing
physical and mental condition, intake and output, and exercise. Supports patients by providing housekeeping and laundry
services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
less
Medical Assistant
DR. EUNICE CORDOBA MD - Palm Beach Gardens, FL
December 2010 to May 2011
Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient
history summary. less
Sales Associate/Cashier
VERIFICATION - Palm Beach Gardens, FL
August 2009 to December 2010
Responsible for maintaining guest service, generating sales, housekeeping, merchandising, signing, pricing, cash register
operations (POS) and loss prevention in adherence to all company policy/store standards. less Sale Associate/Cashier
HONEY BAKED HAM - Palm Beach, FL
October 2008 to December 2008
Responsible for maintaining guest service, generating sales, housekeeping, merchandising, signing, pricing, cash register
operations (POS) and loss prevention in adherence to all company policy/store standards. less Teacher Assistant
ACADEMY OF NORTH PALM BEACH - North Palm Beach, FL June 2008 to October 2008
Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups. Enforce school and class rules to help teach students proper behavior. Help teachers with recordkeeping, such as tracking attendance and calculating grades. less Sale Associate/ RETAIL SALESPERSON
Honey Baked - Palm Beach Gardens, FL
September 2005 to December 2006
Responsible for maintaining guest service, generating sales, housekeeping, merchandising, signing, pricing, cash register
operations (POS) and loss prevention in adherence to all company policy/store standards. less Tax Preparer/Receptionist AND Information Clerk
H&R BLOCK - West Palm Beach, FL
January 2004 to April 2004
Provide support to an organization's tax or accounting department. They must be able to run an office, as well as perform
higher level functions, such as processing tax returns and maintaining databases. less Sales Associate/Cashier/ Photo Specialist
WALGREEN - North Palm Beach, FL
April 2001 to November 2002
Responsible for maintaining guest service, generating sales, housekeeping, merchandising, signing, pricing, cash register
operations (POS) and loss prevention in adherence to all company policy/store standards. Responsible for negative
processing, opening and transferring digital files, photo printing, maintaining the printer and processing equipment,
monitoring paper and ink supply levels, taking and organizing orders, answering customer questions and less
Education
Certification in Electrician
North Tech - Riviera Beach, FL
November 2014 to June 2015
Certification in Nursing assistant
Palm Beach Vocational Institute - Boynton Beach, FL March 2014 to April 2014
Certification in Phlebotomy
Palm Beach Vocational Institute - Boynton Beach, FL August 2011 to September 2011
Certification in Home Health aide
Palm Beach Vocational Institute - Boynton Beach, FL June 2011 to July 2011
Certification in Billing and Coding specialist
Florida Career College - West Palm Beach, FL
January 2010 to November 2010
Certification in Medical Assistant
Medical Career Institute OF South FL - West Palm Beach, FL February 2006 to November 2007
Skills
• English
• Vital Signs
• Teaching
• Dementia Care
• Medical Coding
• Meal Preparation
• Patient Care
• Medical Billing
• Customer service
• EMR Systems
• Alzheimer's Care
• Phlebotomy
• Medical office experience
• Venipuncture
• Medical Records
• Laundry
• Caregiving
• Hospital Experience
• Insurance Verification
• Clerical Experience
• ICD-10
• Driving
• CPT Coding
• Medical Terminology
• Hotel experience
• Recruiting
• Recruiting
• Heavy lifting
• Retail sales
• Cash handling
• Analysis skills
• Typing
• Nursing
• Data collection
• Time management
• Basic math
• Supervising experience
• Photography
• Infant care
• Communication skills
• Blood sampling
• ICD Coding
• Phone Etiquette
• Guest Services
• Anatomy Knowledge
• Accounting
• Physiology Knowledge
• Computer Operation
• Experience Administering Injections
Certifications and Licenses
Certified Medical Assistant
Certified Phlebotomy Technician
Additional Information
SKILLS
• Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for
calling. Assist with placement of orders, refunds, or exchanges. (10+ years)
• Customer Service
• Customer Care
• CSR
• Customer Support
Contact this candidate