Niki Brown

West Palm Beach, FL *****

ad4fze@r.postjobfree.com

+1-561-***-****

Willing to relocate: Anywhere

Work Experience

Customer Service Staff/Cashier

Publix - Palm Beach, FL

January 2022 to Present

A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization. Customer Service Representative / Teller

Community Choice Financial - West Palm Beach, FL

May 2019 to Present

Bank Customer Service Representatives / Tellers are responsible for providing exceptional customer service including

efficient and accurate transaction processing. Accept deposits, loan payments, process checking and savings account

withdrawals. cashed checks. potential customers and co-workers. Customer Service agent

Flight Services & Systems - West Palm Beach, FL

October 2016 to Present

Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify

account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders,

refunds, or exchanges. less

Customer Service Representative

Flight Services & Systems - Lake Park, FL

June 2017 to June 2018

• Managed customer accounts

• Greeted customers

• Handled reservations

• Resolved customer issues

• Collected and documented orders

• Responded to inquiries and issues

• Responsible for troubleshooting applications

• Operated the cash register

Skycap Wheelchair Attendent

American airlines - West Palm Beach, FL

February 2015 to May 2016

Responsibilities

Assisted passengers to gate ( wheelchairs), assist with boarding and unloading of plane. Skycaps can also be required to check or carry luggage from the curb, flag down taxis, or perform other services for customers. A skycap must assist elderly or disabled passengers. They may also be responsible for cleaning terminal floors,

windows, and counters. less

Customer Service Agent

American airlines - West Palm Beach, FL

February 2014 to May 2016

Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify

account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders,

refunds, or exchanges. less

Home Health Aide

Care Giver Service (CSI) - West Palm Beach, FL

May 2013 to December 2015

Responsibilities

Activitiy of daily living, meal preparation, personal care, Skills Used

Hard work, companionship, close patient care, confidentiality, empathy, compassion Monitors patient condition by observing

physical and mental condition, intake and output, and exercise. Supports patients by providing housekeeping and laundry

services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.

less

Medical Assistant

DR. EUNICE CORDOBA MD - Palm Beach Gardens, FL

December 2010 to May 2011

Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient

history summary. less

Sales Associate/Cashier

VERIFICATION - Palm Beach Gardens, FL

August 2009 to December 2010

Responsible for maintaining guest service, generating sales, housekeeping, merchandising, signing, pricing, cash register

operations (POS) and loss prevention in adherence to all company policy/store standards. less Sale Associate/Cashier

HONEY BAKED HAM - Palm Beach, FL

October 2008 to December 2008

Responsible for maintaining guest service, generating sales, housekeeping, merchandising, signing, pricing, cash register

operations (POS) and loss prevention in adherence to all company policy/store standards. less Teacher Assistant

ACADEMY OF NORTH PALM BEACH - North Palm Beach, FL June 2008 to October 2008

Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups. Enforce school and class rules to help teach students proper behavior. Help teachers with recordkeeping, such as tracking attendance and calculating grades. less Sale Associate/ RETAIL SALESPERSON

Honey Baked - Palm Beach Gardens, FL

September 2005 to December 2006

Responsible for maintaining guest service, generating sales, housekeeping, merchandising, signing, pricing, cash register

operations (POS) and loss prevention in adherence to all company policy/store standards. less Tax Preparer/Receptionist AND Information Clerk

H&R BLOCK - West Palm Beach, FL

January 2004 to April 2004

Provide support to an organization's tax or accounting department. They must be able to run an office, as well as perform

higher level functions, such as processing tax returns and maintaining databases. less Sales Associate/Cashier/ Photo Specialist

WALGREEN - North Palm Beach, FL

April 2001 to November 2002

Responsible for maintaining guest service, generating sales, housekeeping, merchandising, signing, pricing, cash register

operations (POS) and loss prevention in adherence to all company policy/store standards. Responsible for negative

processing, opening and transferring digital files, photo printing, maintaining the printer and processing equipment,

monitoring paper and ink supply levels, taking and organizing orders, answering customer questions and less

Education

Certification in Electrician

North Tech - Riviera Beach, FL

November 2014 to June 2015

Certification in Nursing assistant

Palm Beach Vocational Institute - Boynton Beach, FL March 2014 to April 2014

Certification in Phlebotomy

Palm Beach Vocational Institute - Boynton Beach, FL August 2011 to September 2011

Certification in Home Health aide

Palm Beach Vocational Institute - Boynton Beach, FL June 2011 to July 2011

Certification in Billing and Coding specialist

Florida Career College - West Palm Beach, FL

January 2010 to November 2010

Certification in Medical Assistant

Medical Career Institute OF South FL - West Palm Beach, FL February 2006 to November 2007

Skills

• English

• Vital Signs

• Teaching

• Dementia Care

• Medical Coding

• Meal Preparation

• Patient Care

• Medical Billing

• Customer service

• EMR Systems

• Alzheimer's Care

• Phlebotomy

• Medical office experience

• Venipuncture

• Medical Records

• Laundry

• Caregiving

• Hospital Experience

• Insurance Verification

• Clerical Experience

• ICD-10

• Driving

• CPT Coding

• Medical Terminology

• Hotel experience

• Recruiting

• Recruiting

• Heavy lifting

• Retail sales

• Cash handling

• Analysis skills

• Typing

• Nursing

• Data collection

• Time management

• Basic math

• Supervising experience

• Photography

• Infant care

• Communication skills

• Blood sampling

• ICD Coding

• Phone Etiquette

• Guest Services

• Anatomy Knowledge

• Accounting

• Physiology Knowledge

• Computer Operation

• Experience Administering Injections

Certifications and Licenses

Certified Medical Assistant

Certified Phlebotomy Technician

Additional Information

SKILLS

• Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for

calling. Assist with placement of orders, refunds, or exchanges. (10+ years)

• Customer Service

• Customer Care

• CSR

• Customer Support

Contact this candidate