Brandon Culpepper

[504-***-****] [ad4fz8@r.postjobfree.com]

Summary

Motivated Process Operator with experience in laboratory testing, equipment maintenance, and production optimization. Skilled in conducting density and particle size density (PSD) testing, maintaining machinery, and performing preventative maintenance to ensure efficient operations. Collaborative team player committed to quality control and safety in the workplace.

Work Experience

Assistant Manager

City Greens, Metairie, Louisiana

2016 - December 2018

●Assisted in the management of daily operations, including staff supervision, customer service, and inventory management.

●Provided training and guidance to team members to ensure adherence to company standards and procedures.

●Contributed to the development and implementation of promotional strategies to drive sales and increase customer engagement.

Barista

District Donuts, Metairie, Louisiana

January 2019 - January 2020

●Prepared and served high-quality coffee beverages, maintaining consistency and adhering to recipes.

●Provided excellent customer service, ensuring a positive experience for all patrons.

●Assisted in maintaining cleanliness and organization of the coffee shop to create a welcoming environment for customers.

Barista/Manager

Moxie Coffee & Espresso, Metairie, Louisiana

October 2020 - August 2022

●Played a key role in the opening of Moxie Coffee & Espresso, contributing to the development of operational procedures and training protocols.

●Managed day-to-day operations of the coffee shop, including staff scheduling, inventory management, and customer service.

●Trained new baristas on coffee preparation techniques, customer service standards, and cash handling procedures.

●Developed and implemented promotional strategies to increase sales and attract new customers.

●Maintained cleanliness and organization of the shop to ensure a welcoming environment for customers.

Logistics Dispatcher

Acme Truck Line, Gretna, Louisiana

January 2023 - December 2023

●Coordinated and dispatched truck drivers to various locations for pick-up and delivery of goods.

●Managed incoming phone calls and emails from clients, drivers, and internal team members, ensuring timely response and resolution of inquiries and issues.

●Scheduled and organized transportation routes, optimizing efficiency and minimizing delivery times.

●Maintained accurate records of shipments, including tracking information, delivery statuses, and customer feedback.

●Collaborated with warehouse staff and drivers to ensure smooth loading and unloading of cargo.

●Communicated effectively with drivers to provide instructions, updates, and support throughout their routes.

●Resolved logistical challenges and emergencies, such as delays, route changes, and equipment malfunctions, to minimize disruptions and ensure on-time delivery.

●Implemented and enforced company policies and procedures to ensure compliance with safety regulations and industry standards.

●Contributed to the continuous improvement of logistics processes and procedures, identifying areas for optimization and implementing solutions to enhance efficiency and customer satisfaction.

Process Operator

Folgers Coffee Roasting & Grounding, New Orleans, Louisiana

January 2024 - Present

●Conduct laboratory testing of density and particle size density (PSD) to ensure quality control standards are met.

●Maintain and operate grinders, screeners, and cracker machines to optimize production processes.

●Perform preventative maintenance and repairs on machinery to minimize downtime and ensure operational efficiency.

●Collaborate with team members to identify and implement process improvements to enhance productivity and quality.

●Adhere to safety protocols and regulations to maintain a safe working environment for all staff.

Mechatronics Apprentice

Zatarain's, Gretna, Louisiana

August 2022 - December 2022

●Completed a comprehensive apprenticeship program, including training at Nunez Community College and earning NCCER certifications in Electrical Levels 1 & 2 and Instrumentation Level 1.

Education

●Psychology & Counseling Studies

New Orleans Baptist Theological Seminary, New Orleans, Louisiana

Years Attended: 2014 - 2016

●High School Diploma

Live Oak High School, Watson, Louisiana

Graduated: 2013

Skills

●Exceptional customer service skills

●Strong leadership abilities

●Proficient in coffee brewing techniques

●Effective communication skills

●Ability to multitask and work in a fast-paced environment

References:

Available upon request.

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