Scrum Master Product Owner

Rajini Matharasi

Cary, NC 319-***-**** *******@*****.***

OBJECTIVE: A certified SAFe Scrum Master looking for an exciting Agile opportunity that challenges my experience, skills, and my exemplary learning abilities as a seasoned Scrum Master.

TECHNICAL SKILLS:

SDLC Methodologies: Waterfall, Agile (Scrum)

Modeling Tools: MS Visio

Requirement Management Tools: JIRA, MS TFS

Content Management System: MS SharePoint, Confluence

Defect Tracking Tools: JIRA, HP-ALM, Quick Test Protocol

Databases: MS SQL Server, MS Access, Data Visualization and Oracle

Experience working in the Finance, Banking and Healthcare companies

PROFESSIONAL BACKGROUND:

Scrum Master, PNC Bank, Pittsburgh, PA 15219 (Nov 2022 – Current)

Spearheaded Agile ceremonies such as Daily Standups, Sprint Planning, Retrospectives, Sprint Reviews, Story Refinement, and Release Planning.

Facilitated discussion, decision-making, and conflict resolution across 2 cross-functional teams.

Used Agile methods and processes to coach product owners through complex problem-solving and solution strategies

Lead Agile team in development of Data warehouse, Business Intelligence and cloud technologies within Agile environment.

Ensured user stories were 100% ordered, defined, and ready to be worked on by the team.

Identified complex impediments and assisted teams in identifying a path to deliver on their sprint commitments.

Interfaced with the product owner on an active basis to manage product backlog and sprint activities.

Removed obstacles and managed risks to enable team efficiency and effectiveness

Ensured 100% of Scrum activities were tracked, kept up-to-date, and reported.

Held stakeholder meetings to develop project visions and develop a prioritized product backlog.

Motivate project resources to complete assigned duties and tasks. Writes user stories with acceptance criteria in accordance with Product Owner and provides details.

Led a team of 25+ to ensure risk and quality management assessments were effectively implemented.

Lead all project plan development activities, including identification of phases, activities, tasks, deliverables, milestones, dependencies, schedules, and assignment of resources Delivery, People management, Risk Evaluation, and Mitigation.

Extract clear action plans from complex requirements and technical discussions Facilitate periodic and ad-hoc project meetings, including scheduling with appropriate team members, preparing agendas, recording action items and key decisions, and preparing, circulating, and seeking approval for meeting minutes to generate Agile reports (velocity, burn-down, etc.)

Develop and maintain project control documents in accordance with enterprise project management methodologies, including project charters, cost plans, capacity management plans, risk management plans, communications plans, governance plans, schedules, change management plans, knowledge management plans, and quality assurance plans.

Coordinating with business on the vision of the project and analyzing the same with the implementation team in Agile SCRUM Methodologies including all agile ceremonies.

Very Strong communication and developed stakeholder-friendly attitude skills through meeting stakeholders, System developers, other teams, and external business partners.

Scrum Master, GreenState Credit Union Bank, North Liberty, IA 52317

(Feb 2019 – Oct 2022)

Motivate project resources to complete assigned duties and tasks. Writes user stories with acceptance criteria in accordance with Product Owner and provide details.

Organizing and Facilitating SCRUM Ceremonies (Daily stand-ups, sprint reviews, retrospectives and, sprint planning, etc.)

Assist with the coordination of people and projects (occasionally facilitating changes) with a strong focus on deliverables.

Ensure software development teams apply the Scrum framework and deliverables are up to quality standards at the end of each sprint.

Extract clear action plans from complex requirements and technical discussions Facilitate periodic and ad-hoc project meetings, including scheduling with appropriate team members, preparing agendas, recording action items and key decisions, and preparing, circulating, and seeking approval for meeting minutes to generate Agile reports (velocity, burn-down, etc.)

Develop and maintain project control documents in accordance with enterprise project management methodologies, including project charters, cost plans, capacity management plans, risk management plans, communications plans, governance plans, schedules, change management plans, knowledge management plans, and quality assurance plans.

Gathers required data from end-users to evaluate objectives, goals, and scope to create technical specifications. Develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and on-time delivery within budget constraints. Serves as liaison between technical and non-technical departments to ensure that all targets and requirements are met.

Proficient in conducting requirements gathering sessions, Joint Application Development (JAD), one on one meetings, conducted surveys moderating technical review meetings with excellent conflict resolution skills.

Very Strong communication and developed stakeholder-friendly attitude skills through meeting stakeholders, System developers, other teams, and external business partners.

Scrum Master, Washington Health Insurance Agency, Olympia, WA

(Jan 2011 - Jan 2019)

Involved in the development of Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).

Validated 837 (Health care Claims), 835 (Healthcare Claims payment/ Remittance), 270/271 (Eligibility request/Response).

834 (Enrollment/Disenrollment to health plan).

Well knowledge of HIPPA claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source, and providing solutions.

Claim Transactions and Billing Transactions – created flows for adequate matching of claims Performed data mapping by matching the billing file and EDI claim file record claims received from Medicare and Medicaid agencies.

Conducted JAD sessions during the various stages Involved in cost-benefit analysis and feasibility analysis for the design and architecture of the new application.

Assisted QA Leads to develop Test Plan and Test Case UAT – Developed UAT Test Plan and performed UAT tests.

Developed Requirements Tractability Matrix (RTM) using MS Excel to trace each software design requirement to test cases.

Created business process diagram, activity diagram, and sequence diagram to understand the flow between the provider and payer.

Customer Service Representative, Hills Bank and Trust Company, North Liberty, Iowa (Nov 2006 – Dec 2007)

Receive and process checking and savings account transactions, Mortgage, and consumer loan payments, credit card transactions, etc.

Provide a high level of customer service, this includes understanding customer needs, as well as understanding the bank products, good judgment and initiative regarding all customer contact, transaction processing, addressing inquiries, and solving problems.

Issue official checks, money orders, and bank checks. Process the redemption of bonds and help customers with additional services.

Accounts Manager Assistant, MBA Career Management, The Wharton School, University of Pennsylvania, Philadelphia, PA (Jan 2001-Oct 2002)

Provided support in handling the recruiting interaction between 350 plus companies and about 1600 Wharton MBA Students.

Planning and arranging tours for MBA Students

Updating MBA Career Management webpage.

Accounts Assistant, Pioneer Leathers, Hyderabad, India (Nov 1995-Jan 1997).

Provided Administrative Support to Manager

Maintenance of Journal, Ledger, and Balance Sheet

Quarterly financial report.

EDUCATION:

Institute of Computers and Business Management, Hyderabad, India - MBA (1998-2000) (Degree Awarded by Institute of Graduate Studies, Canadian School of Management, ONT M3B1N7, Canada)

Andhra Pradesh Electronics Development Corporation Limited, India - PG. Diploma Computer Applications (1997)

Osmania University, Hyderabad, India – Bachelor of Commerce (1993-1996)

PROFESSIONAL CERTIFICATION:

Certified SAFe 5 Scrum Master (Certificate ID: 857*****-****)

Certified SAFe 6 Scrum Master ( Certificate ID: 201*****-****

Contact this candidate