Erica Ruelas

Customer Service & Collections Specialist

El Mirage, AZ 85335

ad4fw7@r.postjobfree.com

+1-602-***-****

Authorized to work in the US for any employer

Work Experience

Customer Retention Manager

Terminix - Glendale, AZ

June 2020 to Present

• Resolve Customer service issues and requests via call, text and voice/email

• Schedule appointments

• Take and receive inbound/outbound calls

• Provide outstanding Customer servi e at all times Collections Supervisor

National Credit Services LLC - Peoria, AZ

March 2021 to May 2023

• Spot out past overdue accounts or account rolling over into further delinquency

• locating debtors in order to begin the recovery process, and negotiating debt

• Set up payment plans to resolve balance and collect the most possible in the shortest amount of time Assistant Store Manager

T-MOBILE/Wireless Vision - Glendale, AZ

February 2018 to December 2019

• Provide an unmatched customer experience

• Organize each day around customer satisfaction, sales goals, and company initiatives

• Be the first to learn about our partner's new products, accessories, pricing plans, and services

• Focus on enriching and improving customers' lives by offering personalized solutions in every experience while meeting / exceeding your performance & sales goals Retention Department Manager

Comcast/Xfinity - Chandler, AZ

June 2016 to June 2019

• Supervise team of customer service and retention agents

• Resolve customer disputes to prevent cancellation

• Assist in customer account maintenance

• Ensure customer quality care through call monitoring HELP DESK AND MAINTENANCE DISPATCHER

Circle K Stores Inc - Tempe, AZ

2015 to 2018

• Supervise team of IT Support Technicians

• Resolve technical issues to ensure store maintenance

• Ensure maintenance of system updates

• Provide in depth training for new hire and current employees MARKETING AND SALES SPECIALIST

Directbuy - Peoria, AZ

2011 to 2013

• Manage marketing and sales team

• Create and revise marketing strategies

• Provide customer service and assistance

• Provide in depth training for new hire and current employees

• Meet and exceed monthly sales quota

CUSTOMER SERVICE REPRESENTATIVE

Uhaul - Phoenix, AZ

2009 to 2011

• Provide customer service and support

• Create new and modify existing customer reservations

• Manage existing customer accounts

• Meet and exceed monthly sales

HEAD CASHIER

Lowes - Phoenix, AZ

2006 to 2009

• Manage all cashiers on duty

• Supervise proper maintenance of cash drawers

• Provide customer service and support

• Maintain clean and safe store environment

Education

High school or equivalent

CHANDLER HIGH SCHOOL - Chandler, AZ

2004 to 2008

Skills

• IT support

• Help desk

• Conflict management

• POS

• Store management

• Hospitality

• Sales

• Customer service

• Cash handling

• Cash register

• Supervising experience

• Pricing

• Account management

• Cold calling

• Marketing

• Conflict management

• Negotiation

• Operating systems

• Technical support

• IT support

• Help desk

• Computer networking

• Shift management

• Cooking

• Leadership

• Restaurant experience

• Kitchen management

• Fashion retail

• Retail sales

• Management

• Restaurant management

• Food service

Certifications and Licenses

Medical Assistant Certification

January 2011 to December 2011

Driver's License

April 2023 to November 2038

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