Customer Service Managing Partner

CHRISTOPHER LEWIS WYATT

**** **** ****** *** *** N104 • Chattanooga,TN 37415 • 256-***-**** • *****************@*****.*** PROFESSIONAL SUMMARY

Customer Service • Revenue Growth • Culture Propagation Top producer with high self-motivation, clear mission focus, and continuous, steady career advancement

— recognized by customers and C-level management. Current on industry trends and available technologies. Quick to identify talents and strengths of each team player for optimum work allocation, efficiency, profitability, and professional growth potential. Consistently generate positive referrals, repeat business, and strong profits through careful attention to customer needs and preferences. Core Competencies

Customer Retention

Product Promotion

Cost Control

Team Leadership & Motivation

Training & Development

Coaching & Mentoring

Strategic Planning

Community Outreach

Special Event Coordination

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

METRO DINER – DOTHAN, AL 2018-2023

Managing Partner

Oversaw all restaurant operations. Dothan named one of seven Training Diners for Managers 4 months after opening – earliest ever awarded. Trained 20 Managers and Managing Partners. Promoted 6 hourly Team Members to salaried Management. Developed 5 Corporate Trainers.

Davoli “Yes Service!” Award – 2021, Managing Partner of the Year –2022, The Metro Diner Way Culture Award, 2023

Completed 5-year contract November 29, 2023. Highest sales, profit, and sales increase in region. OUTBACK STEAKHOUSE - ATLANTA & ROME, GA / MADISON, AL 2003-2017 Proprietor - Madison, AL: 2008-2017

Oversaw all restaurant operations. Trained and promoted 3 Proprietors; promoted 8 team members from hourly positions to become Managers. Trained multiple Managers. Key in achieving Certified Training Store status for # 1270, Madison, AL.

9 consecutive years of positive sales comps - $2.9M to $4.8M unit volume with 390% cash flow increase

Partner of the Year: 2009, 2010, 2012, 2016.

Presidents Club: 2010, 2016. Platinum in 2016 — # 13 in company.

Outstanding Sales Recognition: 2013, 2014, 2015, 2016.

2 Awards at 2016 Partner Conference: # 2 Company Rank - Social Media Stars; # 6 Company Rank - Dinner Traffic Increase.

Server / Corporate Trainer / Manager - Atlanta & Rome, GA: 2003-2008 Recognized by higher management for superior customer service and leadership ability. Selected to be Corporate Trainer: 2004. Promoted to Manager: 2005.

# 1 increase in company YOY (Year over Year) Total Controllable Income — Rome, GA: 2004-2005.

Outbacker of the Year — Roswell, GA: 2004.

Classroom Trainer for opening in Cleveland, TN: 2004. LONGHORN STEAKHOUSE - ATLANTA, GA 1992-2003

Server / Training Coordinator / Assistant Manager

Handled all FOH (Front of House) training. Consistently achieved highest sales in unit, which led company in sales. Winner of multiple company-wide sales contests. SCIENTIFIC GAMES INTERNATIONAL - ATLANTA, GA 2000-2002 Technical Writer / Implementation Trainer

Retailer Trainer and Technical Support Team member. Completed Maine, Iowa, and South Carolina lottery rollouts. Lead Writer for Jamaica Lottery rollout. EDUCATION

Georgia State University - Atlanta, GA 1995-1998

Bachelor of Arts – Philosophy (with Distinction) / Minor: Religious Studies Magna cum Laude - GPA: 3.84 / Deans Scholarship Key / Phi Kappa Phi Honors Organization

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