Nicholas Winn

ad4fva@r.postjobfree.com

Summary

Customer Service Representative who maintains an elevated level of professional, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Highlights

High customer service standards

Service solutions expert

Dedicated to process improvement

Conflict resolution proficiency

Negotiation competency

Proficiency in customer account software

Experience

Collector 08/2015

Convergent Outsourcing, Inc Houston, TX

Addressed collection inquiries in an efficient manner. Cross-trained and aided other collectors when needed. Worked as a team member performing payment verification, system assistance and procedures. FMA Alliance, LTD Houston, TX

Demonstrated mastery of customer service call script within specified time frames. Built customer loyalty by placing follow up calls to customer who reported product issues. Properly built queues to improve production and increase contact with potential payers. Certified Nursing Assistant 02/2010 to 05/2014

Park Manor Nursing Home Houston, TX

Recorded patient ‘s medical history, vital statistics, and test results in medical records. Processed monthly reports for department reports.

Ensured HIPPA compliance.

Education

Associates of Art, Nursing 2007

Lone Star Community College Houston, TX