Craig Chariton, MS

Quality Analyst (Cabin Technology) - Profile

ad4fv9@r.postjobfree.com • 817-***-****

www.linkedin.com/in/craig-chariton • Fort Worth, TX

A strategic, focused, and results-oriented Software Quality Engineer and Analyst, with extensive experience delivering robust

IT architecture, actionable insights, and continuous improvement for leading travel agency, software, technology, and airline organizations. Expertise spans cybersecurity strategy, network engineering, SIEM and IDS/IPS alert analysis, risk identification

and mitigation, incident response and investigations, problem-solving, NIST frameworks, project roadmapping and management, budgeting, and regulatory compliance. Identify opportunities to bolster IT infrastructure and maximize systems and network availability. Realize deliverables of complex, concurrent, and large-scale projects to schedules, budgets, and agreed specifications, with cross-functional collaboration and prioritization. Foster robust relationships with internal teams and senior leadership by clearly communicating information to audiences with varying levels of technical proficiency. Train and mentor colleagues, within positive working environments, to retain talent and build high-performance teams that drive organizational success.

Areas of Expertise

•Team Leadership

•IT Architecture

•Project Management

•Deployments, Updates & Upgrades

•Operational Risk & Vulnerability Assessments

•Risk Identification & Mitigation

•Cybersecurity

•Web Application

•Network Security

•Data Analysis & Actionable Insights

•Operational Efficiency

•Incident Responses

•Information Security Management

•Quality Assurance

•Best Practices

•Regulatory Compliance

•Training & Mentoring

•Stakeholder Relationships

Technical Proficiencies

Platforms:

Databases:

Linux, Windows, GCP, TPF, VM/CMS, VMWare

SQL, TPFDF

Tools:

Wireshark, tcpdump, Splunk, Chronicle, Suricata, QuickTest Pro (QTP), LoadRunner, CA DevTest, SharePoint, SNOW, Jira, Postman, MS-Office, Archer

Languages:

Python, C, C++, Java, Assembler for OS/390, SMAL 51, VBScript, JavaScript, Perl, HTML, DHTML, CSS, TSL

Career Experience

Lead Software Quality Engineer, Sabre, Southlake, TX Apr 2021 – May 2023

Led developer test system access and Quality Assurance (QA) in compliance with regulations and identity access management (IAM) security standards. Bolstered internal Unified Application Platform (UAP) software testing tool framework. Secured team special access, to enable testing of systems and software updates, in compliance with security directives. Identified and realized opportunities to streamline work processes and increase operational efficiency. Evaluated access requests to Google Cloud Platform (GCP) with SailPoint, SharePoint sites, and test systems. Established user needs and approval for access.

Devised new GCP architecture to migrate UAP platform over from Virtual Machine (VM) to Cloud solution and met deadline for decommissioning by transitioning over from 57 VMs to GCP permitting decommissioning of VMs and data center by specified deadlines.

Recognized as team problem-solver, efficiently resolved issues for peers and leadership.

Bridged gap between team and senior leadership and leveraged ability to clearly communicate complex information to stakeholders with different levels of technical proficiency.

Senior Software Engineer, Sabre, Southlake, TX Apr 2017 – Apr 2021

Retained oversight of platforms for UAP software testing tool and reverse EDIFACT testing. Introduced reverse EDIFACT testing capability by integrating CA DevTest into test infrastructure, inclusive of set up and maintenance of firewall punches and VMs to support functionality. Expanded access to test process and usability for developers and QA team, by co-designing new EDIFACT testing procedure in UAP testing platform. Built supporting framework and improved network connectivity.

Executed testing of platform comprising 70 VMs, firewall punches, functional accounts, security exceptions, and Veracode scans of application software.

Senior Programmer Analyst, Sabre, Southlake, TX Jul 2007 – Apr 2017

Developed new automated testing infrastructure utilizing QuickTest Professional (QTP) to strengthen NOFEP and CORBA QA testing. Delivered performance and stress testing of reservation systems employing LoadRunner.

Launched and augmented new QA testing framework for major airline client.

Boosted collaboration by building and maintaining SharePoint sites and offering access rights to end-users.

Additional Work Experience

TPF Applications Developer, The InSource Group, Southlake, TX

Software Support Engineer, Rogue Wave Software, Boulder, CO

Software Engineer (Firmware), Avaya, Westminster, CO

Senior Programmer, United Airlines, Greenwood Village, CO

Litigation Paralegal, Ciancio, Tasker, Dupree & Jonsen, P.C., Westminster, CO

Education

Master of Science in Computer Science (MS), University of Colorado, Denver, CO

Bachelor of Science in Aviation Management (BSc.), Metropolitan State College, Denver, CO

Licenses & Certifications

Systems Security Certified Practitioner (SSCP), ISC2, Ongoing

Certification in Cybersecurity (CC), ISC2, Oct 2023

Google Cybersecurity Certificate, Coursera, Jul 2023

Paralegal Certificate, Denver Paralegal Institute, Jun 1989

Professional Training

Google Cloud Digital Leader, Coursera, Nov 2021

Veracode Secure Coding Practices, Veracode, Aug 2019

AWS Cloud Practitioner Essentials (Digital), AWS Training and Certification, Sep 2018

AppDynamics, Sabre, Jan 2018

Agile Scrum Immersion, Sabre, Dec 2014

IT Project Management Essentials Series, Skillsoft, Jan 2014

Essentials of Managing Technical Professionals Series, Skillsoft, Jan 2014

First Time Manager Essentials Series, Skillsoft, Jan 2014

Test Design and Statistical Data Analysis for Usability Evaluation, ACM CHI2001, Apr 2001

Awards

Winner - 3Q and 4Q 2008 Champion Award, Sabre, Feb 2009

Publications

“Enhancing Usability of Flight and Fare Search Functions for Airline and Travel Web Sites”, by Craig Chariton and Min-Hyung Choi. Presented at IEEE ITCC 2004: 5th International Conference on Information Technology - Coding and Computing, Web and Information Retrieval Technologies.

“User Interface Guidelines for Enhancing Usability of Airline Travel Agency E-Commerce Web sites”, by Craig Chariton and

Min-Hyung Choi. Extended abstract presented as an interactive poster at ACM CHI 2002.

Affiliations

Member, ISC2, Sep 2023 - Present

Professional Member, Association for Computing Machinery (ACM), Nov 2004 - Present

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