Carmen Brenizer

Maricopa, AZ *****

ad4fv3@r.postjobfree.com

+1-520-***-****

Currently I’m school for my graduate certificate for Human Resources via UA Gratham. Worked in the financial aid office while in college.

Work Experience

Admissions support

IEC - Mesa, AZ

August 2022 to Present

First point of contact for UEI, FCC AND US colleges. Transfer interested students to campus of choice or set appointment for them. Take upward of 1000 calls daily and 24 transfers. Overcome objections, answer general information for them.

References

April Willams 480-***-****

Chiann Abdual 480-***-****

Customer Service Representative

Golden Customer Care - AZ

July 2021 to Present

Worked for fast paced inbound contact center for various brands. Calls to purchase products, cancel them or just to ask for information on products. Calls could pay anywhere from a couple minutes to more complex calls that were up to 20 minutes long.

• Confirmed payments, refunds, etc.

• Explained products and benefits

• Answered phone and assisted customers with changes Customer Service Representative

24-7 Intouch - Mesa, AZ

October 2018 to February 2020

Inbound contact call center Hyundai blue Link. Assisted customers with setting up services, helped troubleshoot the services, cancelled service and answered product information Banking

Ally bank - Chandler, AZ

August 2019 to November 2019

Online banking representative. Take calls from customers to help with their banking needs. Debit card updates, including fraudulent charges, ordering new cards, set up usage for vacation out of country. Transfer money from different accounts or from other banks. Set up new CD’s, cash them out. Set up beneficiaries for all banking accounts.

Daycare Certified Owner/operator

County Certified Daycare/Preschool Services - Grantsburg, WI January 1996 to December 2017

Provided supervision, love and educational time with the children aged 6mo-12 years old, worked with a variety of children from all backgrounds, some including developmental or physical delays, ensured licensing requirements were met at all times as set by the State of Wisconsin, worked with the schools and county services closely to make every possible moment for the family to help if in need, did all my own book keeping and filing of children and families as set forth by the state, did continuing education as set for by the state to keep my license.

DSP

Community Living Options - Pine City, MN

December 2014 to July 2017

Worked to improve, enrich, and respect for the lives of individuals with developmental delays and mental illness in a group home setting. Developed and implemented behavioral management care plans, maintained accurate case management reports, develop and implemented plans for individuals to achieve greater independence, set daily goals, supervised individuals with their daily activities and life, administered medications, supervised individuals during outings, assisted with day-to-day operations of the residence according to regulatory requirements, followed and encouraged clients personal care plan and revised as needed, used physical and audio clues to de-escalate behaviors before physical restraints were necessary, provided and promoted positivity to the clients all while keeping it professional and tried to make each clients day as amazing as I could

Education

Bachelor of Arts in Social Sciences

University of North Dakota - Grand Forks, ND

September 2012 to May 2018

AAS in Human Resources

Minnesota Community State and Technical College Perham - Perham, MN August 2008 to May 2010

Skills

• Human Resources (1 year)

• Case Management

• Medication Administration (1 year)

• Crisis Intervention (1 year)

• Legal Research

• Special Education

• Social Work

• Developmental Disabilities Experience

• Bookkeeping (10+ years)

• Office Management

• Autism Experience

• Conflict Management

• Human Resources Management

• Program Development

• Crisis Management

• Behavior Management (1 year)

Certifications and Licenses

Peer support

Present

Child Development Associate Certification

Additional Information

References

April Williams 480-***-****

Chiann Abull 480-***-****

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