Santiago

Morales

Cypress, TX *****

346-***-****

W: ad4fu8@r.postjobfree.com

Skills

• Client Support

• Microsoft Office proficient

• Stock control management

• Attention to detail

• Conflict resolution

• Time management

• Critical thinking

• Multitasking

• Account management

Professional Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Experience

MoneyStore Inc

September 2022 - December 2022

Credit and Collection Analyst

• Reviewed credit applications to determine best loan structure. Handled administrative tasks expertly, including updating accounts and producing professional business correspondence.

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Entered client and loan information into company database, implementing updates to keep data current.

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Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions.

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Mohawk

June 2019 - July 2021

Territory Account Manager

Optimized territory portfolio with active account management and relationship-building.

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Worked closely with sales management, marketing and technical support teams to maximize account penetration.

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Advanced revenue and market position, managing current accounts and prospecting for new leads.

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Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.

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Marketsource Inc

August 2017 - December 2018

Recall Coordinator

Maintained product compliance with regulatory requirements by setting up proper correct procedures at each stage.

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Communicate and resolve customer product issues with the recall and repairs provided by Honda dealerships.

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Coordinated smooth and professional recalls and market withdrawals for unacceptable products.

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Oversee all aspects of product development and marketing in assigned geography.

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Apollo Retail Services, LLC

February 2016 - March 2017

Traveling Merchandiser Technician

Provided high quality merchandise assembly, installation, and service work at customer location.

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Adjusted product placement after consulting store managers, buyers and sales associates.

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• Prioritized task load with minimal supervision and sound judgment. EPZ Trading, LLC

September 2009 - April 2013

Operation Route Sales Manager

Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements.

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Established long-lasting relationships with customers to maintain high retention and satisfaction.

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Supervised the delivery and installation of displays to new clients; coordinated replacements with existing customers.

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Education

Certification - Business Management

Kaplan University, Online

GED

San Jacinto College, Houston, TX

High School - Radio TV Repairs/Electronics

Galena Park High School, Galena Park, TX

Language

Fluent

English

Native

Spanish

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