Service Agent Front Desk

Frank W Roberts s,

** ******* **

Norfolk, MA

Phone 678-***-****

ad4fqx@r.postjobfree.com

Experience

Fairfield Inn by Marriott, Dedham Ma

Guest Service Agent 2019-present

Duties include check in guests in a friendly and timely manner. Address any

issues they might have. Prepare statements for departing guests. Handle incoming

calls and direct them to the proper department. Make new and confirm reservations.

Comfort Suites, Morrow GA- Shift Supervisor, 2015-2019

Duties include supervising front desk clerks, laundry and housekeeping, and breakfast

staff. Ensuring arriving guests are greeted promptly. Address any concerns they might

have. Also direct all incoming correspondence and calls. Verify night audit procedures.

Best Western Bay Harbor Hotel, Tampa, FL

Night Audit, 2011-2015

Duties include greeting guests in a friendly and timely manner. Check in guests and

handle any concerns that they might have. Prepare statements for departing guests. Compile, reconcile, post and transmit reports from all departments. Reconcile receipts from a high volume, full service restaurant. Resolve any problems that might arise to ensure a pleasant experience for guests in this 250 room hotel. Enter reservations from fax and phone.

H&R Block, Boston, MA and Stockbridge, GA

Office Leader, 1999-2015 Position Includes: Preparation of Federal and State taxes for

businesses. Scheduling office personnel, training and coaching of tax professionals,

banking and recording keeping, amongst other sundry duties to successfully run my office.

Sheraton Ferncroft Resort, Danvers, MA

Night Auditor, 2006-2009

Greet and register arriving guests in a friendly and timely manner. Address any issues that might arise. Prepare statements for departing guests. Compile, post and transmit daily reports for all departments. These include, but are not limited to, guest rooms, two restaurants, lounge, banquet facilities, coffee shop, gift shop and a large water park. Handled PBX and fax issues and arranged transportation as needed for departing guests.

EDUCATION

Burdett College of Accounting, Lynn, MA

B/A in Accounting

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