Mark McPhee

**** ************ ****

Winsor mill Maryland 21244

M.mcphee@ Verizon.net

410-***-****

Objective:

Highly skilled and motivated Telecommunications Technician with extensive experience in maintaining and troubleshooting telecommunication systems. Seeking a challenging position in a reputable telecommunications company to utilize my technical expertise and contribute to the efficient operation and maintenance of telecommunication networks.

Education:

Telecommunications Engineering Lucent Technologies,Nokia

- [Relevant coursework: Network Design and Management, Telecommunication Systems, Digital Signal Processing, Wireless Communication]

Skills:

1. Telecommunications Equipment Maintenance:

- Proficient in maintaining, repairing, and troubleshooting various telecommunication equipment, including routers, switches, modems, and IP phones.

- Strong knowledge of fiber-optic cables, satellite systems, and wireless infrastructure.

- Skilled in analyzing equipment logs and conducting regular inspections to identify potential issues.

2. Network Installation and Configuration:

- Experience in installing and configuring telecommunication networks, including LANs, WANs, and VoIP systems.

- Knowledgeable in network protocols such as TCP/IP, IPsec, SNMP, and VLAN.

- Capable of setting up network security measures, including firewalls and VPNs.

3. System Testing and Optimization:

- Proficient in conducting tests and performance evaluations to ensure optimal network performance and reliability.

- Skilled in using diagnostic tools, network analyzers, and traffic generators to identify and resolve network issues.

- Knowledgeable in network optimization techniques to enhance speed and efficiency.

4. Documentation and Reporting:

- Strong attention to detail in documenting network configurations, equipment changes, and troubleshooting steps.

- Excellent written and verbal communication skills to provide accurate and concise reports to clients and team members.

- Proficient in using network management software for documentation and reporting purposes.

5. Customer Service and Collaboration:

- Exceptional interpersonal skills to effectively communicate with clients and colleagues.

- Ability to understand and address customer concerns in a professional and timely manner.

- Experience in collaborating with cross-functional teams to complete projects on time and within budget.

Professional Experience:

Telecommunications 4

- Installed, maintained, and repaired telecommunication systems for residential and commercial clients.

- Conducted network troubleshooting and resolved technical issues to ensure uninterrupted network services.

- Assisted in the design and implementation of telecommunication networks based on client requirements.

- Collaborated with project teams to ensure smooth network deployment and adherence to project timelines.

- Conducted network performance tests to optimize network speed and efficiency.

- Documented network configurations and changes

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